RFO Readiness Program Manager (12 months contract)
Singapore, Singapore, Singapore
Operations and Supply Chain
without. Every day, people do amazing things at Apple. Join us and you’ll do the best work of your life and make a difference in other people’s lives
The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible to ensure an outstanding customer experience through planning and executing end-to-end supply chain fulfilment process (from product delivery to returns) for Apple Online. We partner with Worldwide and Regional cross-functional teams to support day-to-day operations and drive online sell through; plan and implement New Product Introduction (NPI) and promotional events; publish insights on customer preferences and market trends; and play a key role to drive strategic fulfilment roadmap and programs in all Pacific countries.
An opportunity exists for a self-motivated individual to join us as RFO Readiness Program Manager. The ideal candidate is a flexible, articulate, self-managed problem-solver who will work with worldwide and regional teams to ensure a timely launch for Apple Online and Store while ensuring complete confidentiality. The work that is done in this space has a direct impact on the best end-customer experience Apple can offer, as we strive to plan and execute flawlessly for every new product launch and promotion event.
Key Qualifications
- - Minimum 6-9 years of experience in program, project management and/or business analytics with proven track record of successful implementation of mid to large scale projects
- - Excellent interpersonal and stakeholder management skills in a fast-paced matrix organization
- - Critical thinker with a strong sense of urgency to resolve issues
- - Agile in ambiguity, with an ability to persevere and adapt under pressure
- - Meticulous with great attention to detail
- - Good analytical skills, with ability to translate complex findings and analysis to a business audience and executive level
- - Strong communication and presentation skills, with the ability to tailor presentation style to different levels of an organization
- - Strategic problem solver with demonstrated ability to make and implement process improvement recommendations
- - Experience and knowledge of multiple disciplines within supply chain operations (order fulfilment, supply/demand planning, logistics, etc,) and product management (localization, new product launches, etc) is a plus
Description
- Own and drive Apple Online and Store launch plans, including end-to-end planning, system setups, execution, reporting and post-mortem, for NPI and direct promotions
- Own launch status updates and executive reporting to Regional and Worldwide senior management teams for assigned line of business and promotions
- Collaborate closely with Worldwide and Regional cross-functional teams to influence, align and support launch strategy and Plan of Records, to ensure successful implement of launch requirements
- Be the key point of contact to RFO management and Pacific Operations (Pac Ops) leadership during launch/promotion health reviews and drive risk mitigation under tight timelines
- Review past launches and promotions to identify key wins and opportunities for process improvements
- Document and implement new processes effectively through change management and cross-functional collaboration
- Lead or participate in cross-functional initiatives including business requirements definition, User Acceptance Testing (UAT) as required in order to implement new, improved systems/processes capabilities that have impact to peak event planning/execution
Education & Experience
Degree in fields such as Operations, Business Management, Supply Chain Management, or Finance required. Masters or advanced degree is a plus
Apple is an equal opportunity employer that is committed to inclusion and diversity! We also take affirmative action to offer employment and advancement opportunities to all applicants! Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.