You’re fascinated by the way things work and the reasons they sometimes don’t. You sometimes rearrange your computer setup just for fun. You were the kind of kid who took things apart just to put them back together (correctly). If this sounds like you, you’re our kind of Genius. You’re here not only to help fix equipment, but to restore positive customer relationships with free technical advice and timely repairs.
A candidate we’ll love:
You provide white-glove treatment to customers.
You enjoy meeting people and building relationship with customers.
Your friends and family see you as an absolute technical guru.
You have some background in tech support or customer service.
You have a burning desire to solve problems.
You can communicate technical concepts in layman’s terms.
You have a sense of urgency—but also the ability to keep your cool.
You share a passion for technology and Apple products.
A position you’ll love:
Solving problems—things happen and you’re there to fix them.
Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Troubleshooting and repairing Apple hardware and software.
Juggling customer and product issues with a genuine sense of urgency.
Turning around repairs to customers as quickly as possible.
Being one of the go-to people for technical knowledge in the store.
Having passion about customer service and a commitment to exceeding expectations.
The ideal opportunity to use what you know:
A job at an Apple Retail Store is a chance to use your hands and heart. To use your knowledge and experience. To contribute meaningfully to people’s lives with your technical know-how.
Use your Apple ID.
Sign in with the same Apple ID you use for iTunes, Apple Online Store, MobileMe, or other Apple services. If you don’t have an Apple ID, you’ll have the opportunity to create one when you’re ready to submit a resume.
An accurate resume is key.
The resume stored in your profile is viewable by recruiters and hiring managers for each position to which you apply. Be sure it realistically represents your skills, knowledge, and experience.
What to expect.
You’ll receive an automated confirmation each time your resume is successfully submitted for an open position. If a recruiter or hiring manager wants to discuss next steps, they’ll get in touch using the contact information from your profile or resume.
You don’t necessarily have to be an Apple expert.
The best way to understand our company and our customers is to use our products. And if you have passion for what we do and why we do it, even better. But if you have attention to detail, a collaborative spirit, and a readiness to learn, don’t worry — we’ll help you make the switch once you arrive.
We are committed to diversity. Apple is an Equal Employment Opportunity and Affirmative Action Employer.
