Strategic Partner Manager, Australia & New Zealand
Sydney, New South Wales, Australia
Sales and Business Development
Apple Internet Software and Services (IS&S) is seeking an outstanding and highly driven Strategic Partner Manager. This team is part of Apple’s International Business Development team, which covers first party services like Apple Arcade, Apple Music, Apple TV+, Apple News, iCloud, Apple Fitness+ and Apple One businesses, across the Asia Pacific region. This is a really exciting time to join our fast-paced, fun and diverse team tasked with ensuring our partnerships deliver on their objectives whilst staying true to the Apple brand. The Strategic Partner Manager will lead new key external partnerships across various verticals with a special focus on the carrier and retail channels across Australia & New Zealand. You will collaborate with cross functional teams and work with partners to understand their business objectives in order to grow Apple Services subscribers. You will collaborate with regional and technical teams to successfully launch and handle partnerships. Aligning closely with Business Strategy and Planning teams you will develop key performance indicators, analyse opportunities and measure results. You will use data to modify and develop these programs to drive greater efficiency, scale and effectiveness.
- Relevant industry work experience in handling relationships with telecoms, finance, OTT or other relevant partners.
- Direct experience in growing subscription services.
- A hands-on attitude and ability to work cross-functionally within a global organisation.
- Extraordinary written, communication and presentation skills with a strong attention to detail.
- A passion for the digital content space and entertainment industry.
- A proven successful account management background.
- Demonstrate the ability to work well with cross functional teams in an international and matrix structure.
- Demonstrate a huge passion and energy for your work, that will enable you to help drive amazing partnerships and relationships.
- Proficient in English.
You will be responsible for building and managing the day-to-day business relationships with Apple's partners. Analyse sales and funnel performance to understand key drivers and instigate initiatives to drive attachment, activation, usage, conversion and retention. Build annual and quarterly account plans to create calendars of activity, including launches of new value propositions, that maintain momentum and growth of the partnership. You will drive day-to-day workload, resolving partner issues and executing new initiatives to target new customer groups or new services. You will represent partner feedback to drive improved product and commercial programme development. You will work with the Product and Operations team to optimise the customer onboarding experience and product lifecycle. Work with the Operations, Finance and Legal teams to manage the efficient and timely integration and roll-out of new partners. Work with the Business Development Manager to drive Monthly Reports, Quarterly Business Review and annual contract renewal process with existing partners. Work with the Partner Programme team to implement regular and rigorous product and sales support activities, including training, merchandising and quality assurance programmes. Work with the Marketing team to ensure that marketing campaigns of the highest brand standards are launched and align with the commercial strategy of the partnership.
Education & Experience
BA/BS degree in Business or related, MBA or equivalent degree preferred.