Shop in Shop Manager - Bad Dürrheim (maternity cover - 29 hours part time)
The Apple Shop in Shop Manager is known as an Apple Solutions Consultant internally, and is an Apple employee will be located on-site at a retail partner’s store in an Apple shop. In this role, you are a dynamic Apple shop leader, business manager and influencer based within a multi branded retail shop. You will discover customer’s needs and help connect them with the latest products from Apple, educate and influence a team of partner employees focused on the sales, operations, and merchandising of an Apple Shop. Through your leadership and influence, you will build lasting and productive relationships with your partner team and inspire them to follow your lead. Together you will create an unmatched customer experience in your store, where the customer is surprised and delighted in every interaction with Apple products. This is a part-time role for 29 hours per week and will require flexibility with your schedule, your work hours will be based on business needs and will include weekends.
- Passion to help people understand how Apple products can enrich their lives
- Preferred working experience in a dynamic sales and/or results driven environment, as well as success developing customer loyalty
- Dedicated to providing a high quality and warm customer experience to customers and staff
- Extraordinary solution-based selling, mentoring and presentation skills
- Ability to influence, negotiate, motivate and align store management and personnel to Apple’s sales goals
- Ability to analyse sales data, qualitative feedback and observations to provide weekly recommendations and perspectives to internal sales and marketing teams
- Fluency in English and German
- High standard of values, ethics, integrity and trust
The ASC has the following responsibilities to fulfil as they relate to four different key areas: 1. Customer --- The most important role that the ASC serves is that of providing excellent Apple Customer Service. Responsibilities include: Conducting 1:1 and 1:many product demonstrations using company developed demo scripts for guidance. Selling Apple products and solutions without “over-selling” by communicating the benefits and value of the Apple Ecosystem through product demonstrations and after sales product setup. Building a community of loyal Apple customers who will come back to consult the ASC on future Apple purchases. 2. Retailer Staff/Management --- A successful ASC proves him/herself relevant to a Retailer’s Management team and is able to gain support without authority. Responsibilities include: Acting as an Evangelist of the Apple brand to retail staff/management, and keeping them engaged and up to date on Apple’s latest and greatest products. Identifying and maintaining a “virtual team” of key staff members who the ASC will train and transform into Apple “experts”. The training of the “virtual team” is critical, as the ASC will depend on this group to represent the Apple brand and drive sales when the ASC is not in the store. Driving Apple sales, therefore driving traffic and overall store sales. 3. Apple Shop --- The ASC operates as a business manager of the Apple Shop. As such, it is the ASC’s responsibility to maintain the quality and appearance of the Apple Shop in order to give the customer and Retailer the best possible Apple experience. Responsibilities include: Ensuring all merchandising elements (including demo content, as well as all 2D and 3D elements) are up to date and follow Worldwide standards. Providing daily care and maintaining tidiness, also submitting maintenance requests when needed through relevant systems. 4. Apple Corporate/Manager --- The ASC is able to provide key insights on the Apple business in a singular point of sale, and is also able to be Apple’s eyes and ears in the field. Responsibilities include: Providing weekly business results and regular competitive/trend tracking. Providing insightful feedback that will help to further develop and improve upon Apple Shop performance. Success Metrics/Key Performance Indicators: Quantitative Year over Year growth in Mac, iPad, iPhone, Apple Watch, and Beyond the Box sales in the assigned Point of Sale. Achievement of overall Point of Sale sales goals vs. targets including key Beyond the Box attach rates. Excellent scores in quality control survey and mystery shopping audits (90% or better). Qualitative Level of interaction with retail partner store staff (PC department/floor staff) Excellent customer feedback, and loyal customers who return to the store for Apple needs and questions. Converting customers who wouldn’t ordinarily consider a Mac, an iPad or other Apple products.
Education & Experience
- Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity