Facility Coordinator

Munich, Bavaria-Bayern, Germany
Corporate Functions

Summary

Posted:
Weekly Hours: 40
Role Number:200197579
We’re a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply collaborative place, where everything we create is the result of people in different roles and teams working together to make each other’s ideas stronger. That same passion for innovation that goes into our products also applies to our practices, strengthening our commitment to leave the world better than we found it! The Facilities Coordinator is a vital team member to ensure successful service delivery of the facility demands. Directly supports the team with on-going facility and team related responsibilities. This person would manage Munich, Germany and Linz, Austria in collaboration (and reporting to) the Facility Manager.

Key Qualifications

  • Communication Proficiency in German and English (oral and written)
  • Initiative
  • Sense of Urgency
  • Multi-Tasking
  • Detail Oriented
  • Financial Knowledge
  • Time Management Skills
  • Team Orientation
  • A minimum of 3 years of work experience in Facility Management
  • Experience with data entry, reports, project management
  • Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

Description

- Provide general overall facility management services, including continuous monitoring of office/facility - Ability to travel between Germany and Austria when the job demands it - Support the Facility Management in project-related tasks - Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery - Follow up with clients to ensure customer satisfaction - Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action - Remain knowledgeable regarding all operational aspects of building systems - Coordinate with outside contractors for the service and repairs of equipment - Follow protocol for effective building-specific maintenance and safety procedures - Maintain on-going communication with contractors, client, and team - Assist with site inspection within the assigned building portfolio - Create work orders and assign work orders to the engineering staff, subcontractors, and vendors - Report on open and closed work orders and check the status of open work orders with the assigned party - Request, review, and submit work orders, bids, and proposals from vendors - Assist in the monitoring and assessment of vendor performance - Train vendors on work order and billing procedures - Manage service and performance of vendors and landlords for timely completion of jobs - Create and record appropriate written communication between all parties - Schedule and document maintenance and repairs on building equipment together with other Facility-Team-Members - Communicate frequently with clients, landlords, and vendors to resolve issues and provide project status updates - Provide process and procedures training and direction to new associates - Coordinate special events in support of client - Assist with measuring and reporting key performance indicators against service level agreements - Provide facilities helpdesk services and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Education & Experience

Additional Requirements