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• ASO Global Training Program Manager

  Support und Service09. Apr. 2026

  StandortCork

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  • Vollständige Jobbeschreibung anzeigen
  • TeilenASO Global Training Program Manager 200656759-1418

  • Stellennummer:  200656759-1418
  • Wochenstunden: 40 Stunden

  At Apple, we believe that trust is fundamental to every customer interaction. The Strategic Data Solutions (SDS) Fraud Prevention team plays a critical role in protecting Apple's ecosystem by identifying and preventing fraudulent activity while enabling a seamless and secure customer experience. The SDS Apple Store Online team is seeking a Global Training Program Manager to lead the design and delivery of learning programs for Fraud Investigations teams worldwide. In this role, you will translate business priorities into scalable, high-impact training solutions that build capability, drive...

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• ASO Global Training Program Manager

  Support und Service09. Apr. 2026

  StandortAustin

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  • Vollständige Jobbeschreibung anzeigen
  • TeilenASO Global Training Program Manager 200656754-0157

  • Stellennummer:  200656754-0157
  • Wochenstunden: 40 Stunden

  At Apple, we believe that trust is fundamental to every customer interaction. The Strategic Data Solutions (SDS) Fraud Prevention team plays a critical role in protecting Apple's ecosystem by identifying and preventing fraudulent activity while enabling a seamless and secure customer experience. The SDS Apple Store Online team is seeking a Global Training Program Manager to lead the design and delivery of learning programs for Fraud Investigations teams worldwide. In this role, you will translate business priorities into scalable, high-impact training solutions that build capability, drive...

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• ASO Global Training Program Manager

  Support und Service09. Apr. 2026

  StandortSingapur

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenASO Global Training Program Manager 200656764-3278

  • Stellennummer:  200656764-3278
  • Wochenstunden: 40 Stunden

  At Apple, we believe that trust is fundamental to every customer interaction. The Strategic Data Solutions (SDS) Fraud Prevention team plays a critical role in protecting Apple's ecosystem by identifying and preventing fraudulent activity while enabling a seamless and secure customer experience. The SDS Apple Store Online team is seeking a Global Training Program Manager to lead the design and delivery of learning programs for Fraud Investigations teams worldwide. In this role, you will translate business priorities into scalable, high-impact training solutions that build capability, drive...

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• RCC Business Planning & Comms Manager - Retail Customer Care

  Support und Service09. Apr. 2026

  StandortSchanghai

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenRCC Business Planning & Comms Manager - Retail Customer Care 200612264-3715

  • Stellennummer:  200612264-3715
  • Wochenstunden: 40 Stunden

  At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only come about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire—and that by focusing on the smallest of details, we can make a big impact with our customers. We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for t...

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• Senior Customer Service (SCS) Lead, Retail Customer Care

  Support und Service06. Apr. 2026

  StandortSingapur

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenSenior Customer Service (SCS) Lead, Retail Customer Care 200636853-3278

  • Stellennummer:  200636853-3278
  • Wochenstunden: 40 Stunden

  At Apple, we believe in creating experiences that delight our customers at every touchpoint. We’re looking for a dynamic and empathetic Senior Customer Service Team Leader to inspire and guide a specialized team of Senior Customer Service Specialists dedicated to providing world-class support for our Apple Store Online and Retail customers.

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• Retail Support Specialist - Retail Customer Care

  Support und Service31. März 2026

  StandortSingapur

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  • Vollständige Jobbeschreibung anzeigen
  • TeilenRetail Support Specialist - Retail Customer Care 200653601-3278

  • Stellennummer:  200653601-3278
  • Wochenstunden: 40 Stunden

  Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, you’ll share in a commitment to excellence by delivering best in class customer service. We value integrity, personal accountability, teamwork, excellence, and innovation. Join Apple, and help us leave the world better than we found it. In this role you will deliver excellent customer service by supporting a wide range of post-sales responsibili...

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• Online Technical Fraud Analyst Manager

  Support und Service31. März 2026

  StandortSingapur

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenOnline Technical Fraud Analyst Manager 200654574-3278

  • Stellennummer:  200654574-3278
  • Wochenstunden: 40 Stunden

  The Strategic Data Solutions team is seeking an experienced and results-oriented Analytics Manager to lead a team focused on combating fraud, waste, and abuse in our fast-paced stores/e-commerce environment. This role will be responsible for guiding a team of Technical Fraud Analysts in developing and implementing analytical/tactical solutions to detect, prevent, and mitigate fraudulent activities. As an Online TFA Manager, you will be responsible for fostering a culture of data-driven decision-making, develop career paths and skills within the team, developing strong relationships across ...

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• Sales Area Manager - Small & Medium Business, Retail Customer Care

  Support und Service25. März 2026

  StandortSchanghai

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenSales Area Manager - Small & Medium Business, Retail Customer Care 200643749-3715

  • Stellennummer:  200643749-3715
  • Wochenstunden: 40 Stunden

  Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to develop a culture where everyone belongs and is inspired to do their best work. Here in the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is t...

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• Administrative Assistant, China Apple Store Online Management

  Support und Service12. März 2026

  StandortSchanghai

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenAdministrative Assistant, China Apple Store Online Management 200651115-3715

  • Stellennummer:  200651115-3715
  • Wochenstunden: 40 Stunden

  Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to de...

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• RPAC Support Team Leader - Retail Customer Care

  Support und Service12. März 2026

  StandortSingapur

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenRPAC Support Team Leader - Retail Customer Care 200650907-3278

  • Stellennummer:  200650907-3278
  • Wochenstunden: 40 Stunden

  At Apple, we believe in creating experiences that delight our customers at every touchpoint. We’re looking for a dynamic people leader with strong work ethics and exceptional leadership skills to inspire and lead a specialized team of order management specialists dedicated to providing world-class support for our Apple Store Online customers.

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• B2B UX Mix-Methods Research Lead

  Support und Service03. März 2026

  StandortMehrere Standorte in Austin (Metropolregion)

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenB2B UX Mix-Methods Research Lead 200649543-0240

  • Stellennummer:  200649543-0240
  • Wochenstunden: 40 Stunden

  Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than...

  Lebenslauf senden

• B2B UX Mix-Methods Research Lead

  Support und Service03. März 2026

  StandortMehrere Standorte in San Francisco Bay Area

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenB2B UX Mix-Methods Research Lead 200649543-3401

  • Stellennummer:  200649543-3401
  • Wochenstunden: 40 Stunden

  Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than...

  Lebenslauf senden

• Support Functional Lead, Retail Customer Care

  Support und Service13. Feb. 2026

  StandortYokohama

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenSupport Functional Lead, Retail Customer Care 200645251-6587

  • Stellennummer:  200645251-6587
  • Wochenstunden: 37.5 Stunden

  Lead the team that makes every Apple Store Online customer interaction exceptional. As a Support Functional Lead for Retail Customer Care (RCC), you'll inspire and develop high-performing teams who are passionate about Apple and dedicated to delivering outstanding service. You'll create an environment where specialists thrive, customers feel valued, and every interaction reflects Apple's commitment to excellence. You'll manage day-to-day operations across Area Managers, Team Leaders, and frontline specialists — coaching talent, driving performance, and executing programs that elevate the ...

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• Learning Project Manager, Retail Customer Care

  Support und Service10. Feb. 2026

  StandortSchanghai

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenLearning Project Manager, Retail Customer Care 200645696-3715

  • Stellennummer:  200645696-3715
  • Wochenstunden: 40 Stunden

  At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. We have an open position for an enthusiastic, motivated project manager to join our team. You would be responsible for assisting the learning team managers in coordinating internal/external learning activi...

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• Trainer, Retail Customer Care

  Support und Service06. Feb. 2026

  StandortSchanghai

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenTrainer, Retail Customer Care 200644711-3715

  • Stellennummer:  200644711-3715
  • Wochenstunden: 40 Stunden

  At Apple, we are committed to delivering the best in class experience in all aspects of our business. The Learning Team is no exception. We have an open position for an enthusiastic, motivated trainer to join our team. You would be responsible for meeting regional retail contact center training requirements by designing and delivering according to training strategy. You would also be accountable for the development and review of training programs that was identified through needs analysis. It is also your duty in ensuring the success of training through analysis, reporting and feedback. You...

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• RCC Business Planning & Comms Manager - Retail Customer Care

  Support und Service21. Jan. 2026

  StandortYokohama

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenRCC Business Planning & Comms Manager - Retail Customer Care 200612263-6587

  • Stellennummer:  200612263-6587
  • Wochenstunden: 37.5 Stunden

  At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only come about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire—and that by focusing on the smallest of details, we can make a big impact with our customers. We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for t...

  Lebenslauf senden

• Team Manager, Retail Customer Care

  Support und Service20. Jan. 2026

  StandortSchanghai

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenTeam Manager, Retail Customer Care 200618909-3715

  • Stellennummer:  200618909-3715
  • Wochenstunden: 40 Stunden

  At Apple, we believe in hard work, lively environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, engage, and encourage – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! Retail Customer Care team is Apple's eCommerc...

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• Live Streaming Creative Writer & Editor - Douyin

  Support und Service16. Jan. 2026

  StandortSchanghai

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenLive Streaming Creative Writer & Editor - Douyin 200638588-3715

  • Stellennummer:  200638588-3715
  • Wochenstunden: 40 Stunden

  We are seeking a creative and detail-oriented Creative Writer & Editor to craft compelling, on-brand narratives for Apple’s Douyin live streaming program. This role will shape how Apple connects with audiences in China through engaging scripts, seamless storytelling, and polished editorial content that brings our products and brand values to life in a livestream environment.

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• Live Streaming Host Manager - Douyin

  Support und Service06. Jan. 2026

  StandortSchanghai

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenLive Streaming Host Manager - Douyin 200638551-3715

  • Stellennummer:  200638551-3715
  • Wochenstunden: 40 Stunden

  We are seeking a highly motivated manager with a real passion for livestream performance to lead Apple’s Douyin livestream’s Host team. As the manager of livestream host, you will be leading a team of Professional livestream hosts, and responsible for the anchor & flow of each session, and ensuring our Hosts are delivering commercial value propositions, and a seamless, engaging viewer experience. You will be collaborating closely with Production, Script & Demo Editorial team, and Moderation team to bring Apple products and experiences to life.

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• Live Streaming Writer & Editorial Manager - Douyin

  Support und Service06. Jan. 2026

  StandortSchanghai

  Aktionen

  
  • Vollständige Jobbeschreibung anzeigen
  • TeilenLive Streaming Writer & Editorial Manager - Douyin 200638594-3715

  • Stellennummer:  200638594-3715
  • Wochenstunden: 40 Stunden

  We are seeking a passionate and talented manager to lead the Writer & Editorial team for Apple’s Douyin Livestream. The manger will guide and develop a team of livestream script writers, editors, and Product demo creator & host trainers, to establish engaging scripts, seamless storytelling, and polished editorial content, as well as polished, ready-to-use demos, to demonstrate our products and brand values and resonate with audiences on China’s leading short video and livestream platform.

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