Digital Business Development Manager - MEA
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Apple’s Sales organisation generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, in many ways, is the face of Apple to our largest customers. In this role, you will be in a key position to fully take advantage of our products and the huge interest for Apple in the local market to drive our sales to the next level.
Reporting to the MEA Consumer Business Development Lead, the Digital Business Development Manager will support regional growth efforts with a focus on developing new digital capabilities, capturing growth opportunities through the development and optimisation of our partners’ digital channels. You will become the trusted advisor to our Country and Account Leads on “all things Digital”, and are expected to drive the conversation with counterpart digital experts at account level.
The ideal candidate has a customer centric attitude, is able to set a clear vision and goals for an outstanding customer & partner experience, is adept at simplifying the complex, and collaborating across a highly matrixed organization.
This high-impact role requires a highly motivated and experienced digital expert, with great attention to detail who is able to collaborate with multiple teams to deliver to deadlines. The successful individual will be a natural team player, have a strategic mentality, strong project management and analytical skills. Deep industry knowledge of the golden standards in digital channel functionality, tools and KPIs is critical for the role.
The Digital Business Development Manager will be working as part of a core cross functional team, helping define the future of how customers learn about and purchase Apple products via our channel partners.
Help shape ground-breaking and customer-centric experiences that take into account global industry trends, consumer behaviour, and Apple core values.
Become the “Digital trusted advisor” and go-to person for marketing, sales finance and sales teams in MEA
Develop a deep understanding of industry trends as well as competitive threats and opportunities relevant for business performance
Maximise the performance of digital channel business across defined MEA accounts.
Manage customer workshops to inspire best in class Digital CX practices, scope out potential, and create strategic alignment on execution. Ensure all relevant internal and external stakeholders have buy-in and are part of the process.
In close collaboration with our central teams, develop the digital playbook across MEA pure player and omnichannel defined accounts, and regularly report on progress to executive leaders.
Provide executives with business reporting and insights on a regular cadence and ad-hoc
Test and optimise ideas, form hypotheses to analysis - synthesizing conclusions into recommendations and business cases to help implement change.
Build a library of digital best practices in MEA to enable knowledge sharing across the wider organisation
- Extensive experience in digital strategy, product, or business development role in a customer-centric environment;
- High attention to detail and obsesses over customer experience
- Ability to collaborate cross-functionally and globally to use knowledge to gain competitive advantage. Demonstrated ability to positively influence people across all functional areas of an organization.
- Excellent verbal and written communication skills; demonstrated success building buy-in for an innovative and bold vision, including presenting to executives.
- Excellent project management, analytical skills and data-driven decision making.
- Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment.
- Outstanding ability to problem solve, develop creative solutions, and demonstrate resourcefulness, while maintaining extreme attention to detail.
- Ability to drive innovation and thinking outside the box.
- Deep knowledge of the local digital consumer industry, digital commerce trends, tools and best practices
- Demonstrated ability to operate both strategically and tactically, to deliver on short and long term goals.
- Fluent English
- BA/BS or equivalent experience.
- Fluency in Arabic preferred