Executive Relations Liaison

Sydney, New South Wales, Australia
Support and Service

Summary

Posted: 3 Jul 2019
Weekly Hours: 38
Role Number: 200074002
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Corporate Executive Relations is the link between Apple customers and Apple's executive team, Public Relations, Investor Relations, Apple Legal, and Sr. Director of Customer Care in solving complex, sensitive issues. The Corporate Executive team manages damage control, customer recovery and retention. We work with Apple's most demanding and high profile customers.

Key Qualifications

  • - You have a minimum 5 years experience providing excellent customer service
  • - Excellent verbal and written communication
  • - Able to effectively tailor communication and style to differing audiences
  • - Strong technical aptitude
  • - Resourcefulness and flexibility paired with advanced judgement and negotiation skills
  • - Able to self manage and work independently in a dynamic, constantly changing environment
  • - Fluency in English required

Description

The role is responsible for all but not limited to the following: - Making outreach to customers referred to Executive Relations - Communicating directly with the relevant government and consumer advocacy officers across the region - Developing executive communication strategies and official Apple positioning to be conveyed on behalf of Apple’s Executive team - Attending tribunals and mediation hearings on behalf of Apple - Working under aggressive time commitments - Working with Apple’s most demanding, influential and high profile customers - Communicating official positioning on company issues - Developing creative solutions to customer problems - Identifying and escalating emerging product or customer escalations

Education & Experience

Additional Requirements