Retail Operations Response Program Manager

Santa Clara Valley (Cupertino), California, United States
Corporate Functions


Weekly Hours: 40
Role Number:200354971
The Retail Operations Response team ensures business operations continuity, and customer and employee safety globally. Operating conditions for Apple Retail are constantly and quickly evolving, while having an impact that cascades across multiple organizations within the company. The team develops, maintains and implements business continuity and crises recovery strategies and solutions worldwide! Our team responds to significant disruptions to Apple Retail business that require planning and handling operational decisions and cross functional leadership support. We ensure there are clear processes readily available to guide Retail Leadership through business disruptions, and anticipate potential crises. Are you ready to join the team that helps the Retail organization analyze and synthesize information to enable leaders to make rapid and informed decisions?

Key Qualifications

  • Outstanding influencer who connects the dots and is able to lead and influence global, cross functional teams.
  • Able to mobilize, encourage, and lead teams without direct authority and manage conflicting stakeholder interests effectively.
  • Experience supporting People organizations and/or Security organizations. Deep understanding of field teams and needs.
  • Ability to contribute independently, consistently and positively in a fast-paced, constantly evolving environment. Remain flexible and calm in the face of uncertainty and ambiguity.
  • Collaboration skills—leading execution across teams, influencing across organizations, and experience working across all levels.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Fearless and inventive, always finds a way forward; eternal optimist with a committed drive for impact.
  • Comfortable working with, presenting to, and facilitating decisions among senior executives based on evolving priorities.
  • Strong business sense and ability to comfortably dive into any area of the business, develop a deep understanding, and shape execution plans.
  • 7+ years experience in program/project management role in a customer-centric environment.


* Mobilize and lead a large global cross-functional team through all project phases including execution, go live and retrospective. * Responsible for the plan of record and ensure all work streams are well defined, planned, and resourced to deliver per the overall launch timeline. * Support and empower the team to identify milestones, handle dependencies and risks, track deliverables and remove blockers. * Drive and maintain senior leadership engagement and alignment, facilitating and supporting key decisions. * Implement standard methodologies (e.g. for planning, program, and project management) and help drive adoption of them throughout the organization. * Develop strong relationships as a trusted advisor for key partner teams (e.g. merchandising, operations, PR, marketing, communication, training, and Retail leadership team) to ensure successful execution.

Education & Experience

* MBA a plus; PMP or other relevant certification a plus.

Additional Requirements

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.