Machine Learning Engineer - Conversational AI

Santa Clara Valley (Cupertino), California, United States
Software and Services


Role Number:200357967
Conversational Engineering develops next generation AI and NLP solutions to support Apple Customers. Our mission is to maintain a comprehensive and effective support, sales & payment experience for customers around the globe. Our conversational intelligence platform is growing rapidly to support new channels and regions. We are looking for a hands-on machine learning engineer who is passionate about designing, developing, and deploying cutting edge conversational AI solutions which will impact millions of customers.

Key Qualifications

  • Experience solving problems with Conversational AI in a production environment
  • Experience building end to end ML systems and deploying them to operate at scale
  • Experience with applied research, preferably experience applying Conversational AI research to real-world problems in industry
  • Familiarity with one or more deep learning software frameworks such as Tensorflow, PyTorch
  • Strong knowledge of Python and excellent software development skills (source code management, debugging, testing, deployment etc.)


The Conversational Engineering AI team has delivered innovative solutions including virtual chat-bots and generative text solutions. There are many more exciting problems on improving customer service experience yet to be discovered and solved and business owners eager to demonstrate the power of neural networks and machine learning. We support a collaborative work environment, while allowing solution autonomy on projects. This position offers the right person a chance to play a meaningful role in the development of Conversational AI systems that millions of customers interact with.

Education & Experience

Degree in Computer Science, Mathematics, Statistics, or a related field, or equivalent proven experience. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple participates in the E-Verify program in certain locations as required by law. Learn more. Apple's committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn more. Apple is a drug-free workplace. Learn more.

Additional Requirements