Manager, Store Operations - Ownership - RPAC

Singapore, Singapore, Singapore
Sales and Business Development


Posted: Mar 4, 2019
Weekly Hours: 40
Role Number: 200037086
At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Apple Retail strives to enrich lives and connect with the community. We position ourselves at the intersection of liberal arts and technology, bringing our products and services to life. Bring passion and dedication to your job and there's no telling what you could accomplish. As the Store Operations Team - we guide, motivate and inspire our retail teams to do their lives’ best work, delivering unparalleled experiences to all who enter our stores. We develop programs and processes focused on achieving and supporting these goals, and collaborate with partners across Apple to ensure customers receive a world-class experience each time they engage with us. As Manager of our Ownership Operations Team, you will lead a team of dynamic individuals accountable for managing complex, often technical, project initiatives that positively impact our employees and customers. You will have responsibility for ownership initiatives, people programs and resource planning - keys to success would include exceptional analytical, collaborative, problem solving and communication skills, as well as a natural desire to drive results and deliver hands-on execution.

Key Qualifications

  • 5+ years of leading a collaborative and successful team.
  • Proven retail leadership at a senior level is favourable.
  • Project management experience.
  • Strong leadership with vision and purpose.
  • Excellent organisational and documentation skills.
  • Facilitate brainstorming sessions to gather requirements.
  • Knowledge of best practices for employee experience and satisfaction.
  • Well respected, trusted partner that is someone others want to work with.
  • Travel required.


Develop, coach, and mentor a high performing team. Attract and retaining top talent. Drive the design, development, implementation and management of initiatives that align with Apple Retail priorities. Develop project proposals, business cases, and return on investment ideas that transform employee and customer experience. Manage complex projects to major milestones. Influence decisions through collaboration, leadership, and a customer focused approach. Exercise diligence in research, discovery, and testing. Analyse data and information, identify trends and problem statements, create innovative solutions and strategies, drive implementation and execution and iterate. Establish productive relationships with field teams, Global Retail Support, and Apple partners globally. Demonstrate a solid understanding commercial results, and partner with other Retail Support teams to drive ownership of our hero products and accessories. Excel in an ambiguous, fast-paced environment operating at both strategic and tactical levels.

Education & Experience

Additional Requirements