IS&T Business Analyst

Santa Clara Valley (Cupertino), California, United States
Software and Services


Weekly Hours: 40
Role Number:200352943
Do you love understanding every detail of how new technologies work? Join the team that serves as Apple’s nerve center, our Information Systems and Technology group. There are countless ways you’ll contribute here, whether you’re coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections. From Apple Pay to the Apple website to our data centers around the globe, you’ll help design and manage the massive systems that countless employees and customers rely on every day. You’ll also build custom tools for employees, empowering them to solve complex problems on their own. Join our team, and together we’ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best: craft magical experiences for our customers. The Collaboration & Productivity team works hard to provide our internal employees with information, tools, and support throughout their careers at Apple. We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our eclectic team manages clients, provides internal services, builds applications, and acts as the voice of IS&T to the company. Everyone at Apple depends on our team’s communication skills, obsession over the customer experience, and attention to detail! The IS&T Business Analyst is responsible for provide operational and logistical support for Global Training programs. This role is key to the support of training, and evaluation of training offerings, data, and Leaning Management System management and maintenance. The ideal candidate possesses a strong customer focus, exceptional communication and organizational skills! This role is open to either Santa Clara Valley or Austin.

Key Qualifications

  • At least 3 years of experience in a professional environment and in an administrative, coordinator, analyst or operations capacity
  • Experience administering Saba LMS is plus
  • Expertise in iWork, macOS, and iOS is plus
  • Experience with reporting tools, such as Business Objects or Tableau is plus
  • Experience with survey tools, such as Key Survey, Survey Monkey, Qualtrics
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Able to multi-task effectively while meeting project deadlines
  • Exceptional attention to detail, diligence, and thoroughness
  • Extremely strong teamwork ethic and customer success focus


- Lead training-related logistics including: training schedules, request workflow, classrooms, evaluations, communications, learner support, and reports - Work effectively with multi-functional teams to coordinate training sessions and events - Support projects by handling deliverables and communication between various business groups - Act as Learning Management System (LMS) administrator, including: data entry, reporting, troubleshooting, and testing. - Ability to lead various forms of training in various LMS’, and content management systems - Be able to test infrastructure that supports training - LMS, and customer facing sites - Support the global training team by assisting with training material reviews, asset Management - Manage global training communications for promotions, events, surveys, etc. - Create, organize, and maintain monthly, quarterly, and annual reporting and metrics in alignment with the data program. In addition to assessing global training data, identify trends and patterns, and providing significant input - Ability to create and update documentation for various processes

Education & Experience

Bachelors in Educational Technology, Information Systems or equivalent work experience

Additional Requirements

  • - Variable hours
  • - Weekend, holiday and on-call work required at times
  • - Travel up to 25% required