Apple Solutions Consultant (ASC)

Mexico City, Federal District, Mexico
Sales and Business Development

Summary

Posted:
Weekly Hours: 48
Role Number:200519865
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. We are, in many ways, the face of Apple to our largest customers. Imagine what you could do here. Are you ready to take this challenge? The Apple Solutions Consultant is an Apple employee who serves as a brand ambassador and influencer in a Reseller’s store. This role will grow Apple product sales and add-on business at the point of sale. You will be accountable for sales performance by providing excellent customer service, giving face-to-face product demonstrations, and ensuring all Apple fixtures and merchandising elements are maintained according to Apple’s standards. Please Note: this position will support a Santa Fe location.

Key Qualifications

  • Minimum of two years of service/retail sales experience
  • Extraordinary customer service skills
  • Strong selling skills --passionate about closing sales
  • Excellent interpersonal and communication skills
  • Strong team building skills
  • Ability to influence at all levels of the organization -- internally and externally
  • Strong presentation skills
  • Adept at communicating technical terms to a non-technical audience
  • Proven self-starter with ambitious flair

Description

The most important responsibility of the ASC is to provide an exceptional Apple Customer Experience while becoming an expert in the Apple ecosystem. - Sell Apple products and solutions by communicating the benefits and value of the products through product demonstrations. - Conduct 1:1 and 1:many product demonstrations using worldwide developed demo scripts for guidance. - Build a community of loyal Apple customers who will come back to consult the ASC on future Apple purchases. - Build a strong, well-trained virtual team within the retailer's sales force with the help of our training tools. - Help to improve the partner staffing programs at their stores. - Maintain the quality and appearance of the Apple Shop to provide the customer and reseller the best possible Apple experience in alignment with Apple standards. - Ensure that all merchandising elements -- including demo content, as well as all 2D and 3D elements-- are up to date and follow Apple's worldwide standards. - In partnership with their manager, resolve maintenance issues with Apple merchandizing execution in the store. - Work collaboratively with other areas of the company and provide key insights on the Apple business in a singular storefront, and identify business opportunities. - Closely monitor performance results and inventory levels. - Provide insightful feedback that will help to further develop and improve Apple Shop's performance.

Education & Experience

High school degree required. College degree preferred

Additional Requirements