AppleCare Channel Sales Program Manager
Tokyo-to, Japan
Sales and Business Development
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job... Just be prepared to dream big!
Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.
Description
The AppleCare Channel Sales Program Manager will be responsible for:
You will:
- Be an AppleCare product and solutions expert: Be the goto person for creating all AppleCare customer proposition; standard and bespoke.
- Evangelize AppleCare features & benefits among internal and external partners
- Develop and execute strategic Account Plans in collaboration with the Hardware sales teams
- Grow the AppleCare business with existing partners by developing and implementing initiatives across the three levers of Awareness, Advocacy and Offers/Promotions
- Expand the AppleCare footprint in market, by winning and onboarding new partners; maintain a healthy pipeline of accounts across different routes to market
- Conduct regular business reviews internally and with assigned partner accounts
- Constantly screen the market for new opportunities, create business cases/propositions for cross functional stakeholders to secure buy-in for implementation.
- Collaborate with key internal partners to achieve results; e.g. AppleCare Bus Dev Worldwide team, AppleCare Service and Support teams, Finance, Legal and Hardware Sales (Country Managers, Route to Market Managers, Account Managers).
Minimum Qualifications
- Deep understanding of the retailer, reseller and carrier channels in Japan. Understanding of the B2C service business and go-to-market strategies for extended service and support agreements.
- Strong experience of commercial deal development and sales execution
- Demonstrated ability to build successful partner programs resulting in increased sales
- Excellent presentation, written, verbal and interpersonal communication skills; in both English and Japanese
- Strong quantitative and decision-making skills with ability to synthesize and distill large amounts of data into action plans.
- Strong negotiation and collaboration skills
- Comfort with ambiguity; able to work with incomplete information on resources, cross functional priorities and timelines
Key Qualifications
Preferred Qualifications
- Passion, energy and focus on developing and growing multi-million dollar business programs
- Ability to work in a dynamic, multicultural, global environment.