Apple Pay Platform Operations Analyst
Help Apple Pay & Wallet deliver amazing new commerce experiences for Apple customers around the world. Apple Pay is a leading digital wallet for iOS customers in over 80 markets and growing rapidly. We believe the role would place you in a highly-energized environment with some of the most hardworking creative individuals in the industry where you would be inspired to share your experience along with providing extraordinary support for the team.
This role will be working within our global platform operations organization to understand, develop and improve our operational processes and support our Wallet & Apple Pay payment ecosystem partners.
We seek an experienced Payments Platform Operations Analyst to support operational work streams related to onboarding and sustaining Wallet & Apple Pay programs globally with our partners. The team needs a thoughtful, self-motivated, driven individual comfortable working in an exciting, complex, fast-paced environment.
It is critical that you develop a strong working relationships with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.
Maintain global perspective - seeing beyond current issues in order to understand downstream impacts of decisions and directions
Support global work streams with internal and external payment partners in the areas of platform health and support - bug tracking, operational support reporting, Payment Certificate Support and Mass Enablement onboarding.
Engage with business and technical cross-functional teams to facilitate and align in support of the global processes and programs.
Perform business process and data analysis and impact assessments
Work with cross functional teams to develop, streamline and/or optimize support processes for new products, new features and standard day to day partner support
Influence decisions and organizational change through collaboration, leadership and customer/partner-focused approach.
Synthesize sophisticated issues into a clear story assessing operational opportunities.
Experience in troubleshooting API integrations
Skilled at helping payment partners identify, navigate and overcome technical issues related to onboarding and payment acceptance driving growth and improving the partner and customer experience.
Experience integrating, supporting and troubleshooting a complex suite of products and/or services
Ability to explain technical concepts and issues to a broad audience
Ability to initiate and drive internal projects and payment partner initiatives to completion with minimal mentorship.
Have a passion for drilling into the details of how things work, leading to outstanding user/partner experiences.
Have high level of integrity, passion in providing this vital service to the platform, and a sense of urgency to “make things happen”
Able to operate autonomously and push through ambiguity to drill down to actions and solutions
- Bachelors in Business, Operations, Engineering or a related field required.
- Minimum 5 years of professional work experience in the payments eco-system.
- Experienced in the financial services technology industry and/or payments ecosystem platforms
- Experience in web development (JavaScript, HTML, CSS)
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.