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30 Result(s)

AppleCare Fraud Investigator - Arabic Speaker
Support and ServiceDec 10, 2025
LocationCork
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Role Number: 200633052-1418
Weekly Hours: 39 Hours
The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex, multifaceted requests. An Investigator will review and investigate suspicious transactions to detect fraudulent activity, determining appropriate next steps. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for encouraging a culture where everyone feels seen, heard and inspired to do their best work. This role requires you to support and protect one of Apple’s most valued security features in addit...
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Vendor Manager, Retail Customer Care
Support and ServiceDec 05, 2025
LocationYokohama
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Role Number: 200632736-6587
Weekly Hours: 37.5 Hours
Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what can be accomplished! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better ...
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APAC Retail Executive Relations Team Manager
Support and ServiceDec 04, 2025
LocationSingapore
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Role Number: 200632754-3278
Weekly Hours: 40 Hours
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to de...
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Senior Customer Service Specialist, Retail Customer Care
Support and ServiceDec 02, 2025
LocationShanghai
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Role Number: 200621076-3715
Weekly Hours: 40 Hours
At Apple, we are committed to delivering the best in class experience in all aspects of our business. Bring passion and dedication to your job and there's no telling what you could accomplish. The senior customer service team represents Apple as the company’s highest escalation point with the ultimate goal of restoring and strengthening the customer’s loyalty and faith in Apple as a whole! We work on customer service recovery including the most serious, sensitive and visible customer satisfaction issues.
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Fraud Investigation Supervisor - Strategic Data Solutions
Support and ServiceNov 27, 2025
LocationYokohama
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Role Number: 200634136-6587
Weekly Hours: 37.5 Hours
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
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ACFI Fraud Investigator (Japanese)
Support and ServiceNov 26, 2025
LocationSingapore
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Role Number: 200633968-3278
Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex, multifaceted requests. An Investigator will review and investigate suspicious transactions to detect fraudulent activity, determining appropriate next steps. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels se...
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ACFI Fraud Investigator (Mandarin)
Support and ServiceNov 26, 2025
LocationSingapore
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Role Number: 200633967-3278
Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex, multifaceted requests. An Investigator will review and investigate suspicious transactions to detect fraudulent activity, determining appropriate next steps. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels se...
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Content Designer
Support and ServiceNov 20, 2025
LocationCary
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Role Number: 200627738-1435
Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we f...
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AppleCare Digital Lead Product Designer
Support and ServiceNov 20, 2025
LocationVarious Locations within San Francisco Bay Area
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Role Number: 200628121-3401
Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better th...
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AppleCare Digital Lead Product Designer
Support and ServiceNov 20, 2025
LocationVarious Locations within Austin Metro Area
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Role Number: 200628121-0240
Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better th...
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Generative AI and ML Product Operations Program Manager, Support Apps
Support and ServiceNov 05, 2025
LocationVarious Locations within San Francisco Bay Area
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Role Number: 200625349-3401
Weekly Hours: 40 Hours
AppleCare Digital brings the highest standard of quality and innovation to Apple customers around the globe across a broad range of digital experiences. The organization is responsible for support and service experiences that span content, web assets, customer tools and apps, community forums, analytics, SEO, and social media. Join the Digital Product Ops team which leads customer experience improvements for two of Apple’s most impactful digital properties - the Apple Support App and the ‘Get Support’ web app (getsupport.apple.com) which impact millions of customers every day. We help cust...
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Generative AI and ML Product Operations Program Manager, Support Apps
Support and ServiceNov 05, 2025
LocationVarious Locations within Austin Metro Area
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Role Number: 200625349-0240
Weekly Hours: 40 Hours
AppleCare Digital brings the highest standard of quality and innovation to Apple customers around the globe across a broad range of digital experiences. The organization is responsible for support and service experiences that span content, web assets, customer tools and apps, community forums, analytics, SEO, and social media. Join the Digital Product Ops team which leads customer experience improvements for two of Apple’s most impactful digital properties - the Apple Support App and the ‘Get Support’ web app (getsupport.apple.com) which impact millions of customers every day. We help cust...
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Generative AI and ML Product Operations Program Manager, Support Apps
Support and ServiceNov 05, 2025
LocationCary
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Role Number: 200625349-1435
Weekly Hours: 40 Hours
AppleCare Digital brings the highest standard of quality and innovation to Apple customers around the globe across a broad range of digital experiences. The organization is responsible for support and service experiences that span content, web assets, customer tools and apps, community forums, analytics, SEO, and social media. Join the Digital Product Ops team which leads customer experience improvements for two of Apple’s most impactful digital properties - the Apple Support App and the ‘Get Support’ web app (getsupport.apple.com) which impact millions of customers every day. We help cust...
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Senior Program Manager, Enterprise Customer Journey Strategy
Support and ServiceNov 04, 2025
LocationAustin
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Role Number: 200627925-0157
Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. AppleCare Digital is responsible for Consumer and Enterprise digital content, web assets, customer tools and apps, communities, analytics, SEO, and more. Within the larger AppleCare Digital organization, our team is responsible for a suite of applications including the Apple Support app on iOS and visionOS, Messages for Business, the digital Interactive Voice Response (IVR) system and more.
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Senior Program Manager, Enterprise Customer Journey Strategy
Support and ServiceNov 04, 2025
LocationSunnyvale
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Role Number: 200627925-3956
Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. AppleCare Digital is responsible for Consumer and Enterprise digital content, web assets, customer tools and apps, communities, analytics, SEO, and more. Within the larger AppleCare Digital organization, our team is responsible for a suite of applications including the Apple Support app on iOS and visionOS, Messages for Business, the digital Interactive Voice Response (IVR) system and more.
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B2B UX Research Lead
Support and ServiceNov 04, 2025
LocationVarious Locations within Austin Metro Area
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Role Number: 200627970-0240
Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than...
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B2B UX Research Lead
Support and ServiceNov 04, 2025
LocationVarious Locations within San Francisco Bay Area
Actions
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Role Number: 200627970-3401
Weekly Hours: 40 Hours
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than...
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Workforce Analyst
Support and ServiceOct 30, 2025
LocationSingapore
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Role Number: 200614249-3278
Weekly Hours: 40 Hours
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for bringing everybody in. Retail Customer Care (RCC) focuses on providing an industry-leading, extraordinary experience to every interaction it engages in. As Workforce Operations...
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GC QPM(Quality Program Management) Manager, Retail Customer Care
Support and ServiceOct 17, 2025
LocationShanghai
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Role Number: 200625311-3715
Weekly Hours: 5 Hours
As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life!  The RCC Quality team is seeking a highly motivated and experienced leader to manage our team of Quality Program Managers (QPMs) in Greater China.  This r...
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RPAC Lead - Retail Customer Care
Support and ServiceOct 17, 2025
LocationSingapore
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Role Number: 200625715-3278
Weekly Hours: 40 Hours
Retail Customer Care Centre, operationally supporting Apple Store Online (ASO) and Apple Retail Stores (ARS). RPAC Retail Customer Care Centre is a direct channel for Apple focused on driving pre and post sales customer interactions and managing order support related activities across RPAC. The successful candidate is passionately focused on the customer and gets results by creating a learning environment that delivers best-in-class customer experience, drives sales and service excellence and develops programmatic strategies for the ongoing development of the team. You are responsible for ...
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