Apple Risk Analyst

Shanghai, Shanghai, China
Software and Services

Summary

Posted:
Weekly Hours: 40
Role Number:200174710
Apple is seeking an expert Apple Products Risk Analyst who will have a deep understanding of our developer community and payments industry. Your role will drive product advancement and operational execution that exceeds the levels of customer happiness we're known for. You’ll partner closely with engineering, EPMs, analytics, data services, and many more to remove friction from the customer experience. This role has the rare opportunity of helping optimize the world’s premiere internet services platform that’s growing at record pace. Experienced cross-functional leader to drive customer strategies related to risk, payments and fraud initiatives on all Apple digital platforms and products. Working collaboratively with data science, product marketing, finance, treasury, legal, finance, engineering and more in establishing the strategic direction and business objectives. Ensuring product advancement and operational execution exceeds the customer experience levels Apple is widely known for.

Key Qualifications

  • Recognized leader with two to five years of fraud and payments experience
  • Insight into global payments, online commerce and/or digital products
  • Knowledge working with financial institutions, payment platforms and gaming companies preferred
  • Experience supporting partners from a business perspective
  • Deep understanding of a great customer experience and what differentiates Apple
  • Enthusiastic willingness and agility to learn new technologies and spaces
  • Strong analytical mindset and fierce attention to detail
  • Effective interacting at all levels of an organization
  • Sound product/project management skills and ability to perform under tight deadlines
  • Proven track record of leading multiple priorities in a cross-functional environment
  • Highly skilled at presenting ideas and obtaining support
  • Excellent verbal and written communication skills
  • Experience working with engineers and data scientists
  • Deep understanding of iOS ecosystem, App Store operations and mobile entertainment
  • Knowledge of latest telecom fraud tactic, grey transaction chain, impact to both customers and developers

Description

BUSINESS DEVELOPMENT - Stay apprised of the customer payments industry in relation to risk and fraud - Explore new global payment initiatives and expansion opportunities world-wide - Work with third parties to craft solutions that meet the needs of customers - Maintain strong business relationships with key partners - Resolve key business terms with payment partners in connection with treasury, legal and finance, as well as provide assistance with contract negotiations PRODUCT - Establish a clear risk strategy that aligns with Apple’s overall payment and product strategy - Deep understanding of Apple digital platforms and products, including future direction, to ensure the needs of all markets world-wide are appropriately considered - Understand and evaluate payment options for appropriateness in different markets - Define product requirements clearly with dedication to the best customer experience - Develop risk and fraud measurements for existing payment methods to settle opportunities for improvements to drive usage COLLABORATION - Work with all facets of Apple, as extensively as needed, to drive customer payment initiatives - Liaise with data science, government affairs, legal, security and fraud prevention to effectively manage risk and compliance - Collaborate with engineering and IS&T on technical feasibility and performance requirements - Coordinate with finance and treasury to ensure financial impacts are modeled and understood - Provide insights to marketing and public relations when launching new solutions - Understand production support and customer support processes and service levels for any payment related customer facing issues and ensure timely resolutions

Education & Experience

BA or BS in business, business management, finance or criminal justice preferred

Additional Requirements