Labor & Human Rights, Program Manager, Supplier Responsibility

Shanghai, Shanghai, China
Operations and Supply Chain


Weekly Hours: 40
Role Number:200187432
Company overview Apple ignited the personal computer revolution in the 1970s with the Apple II and we reinvented it in the 1980s with the Macintosh. Today, we continues to own the industry in innovation with its award-winning computers, OS X operating system and iLife and professional applications. Apple is also spearheading the digital media revolution with its iPod portable music and video players and iTunes online store, and has entered the mobile phone market with its revolutionary iPhone. Make a difference. Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Job Summary Apple is committed to ensuring the highest standards of social responsibility. We require our suppliers to respect internationally recognized labor and human rights, provide healthy and safe working conditions, treat workers with dignity and respect, and use environmentally responsible manufacturing processes. This Program Manager role for Supplier Responsibility will support the design, implementation, monitoring and evaluation of programs aimed at protecting the labor rights of supplier employees in Apple’s global supply chain, and requires authoritative partner engagement skills. Programs will focus on labor rights awareness raising under international and local laws, the implementation of effective grievance mechanisms, “worker voice” platforms, and the strengthening of labor rights training and protections. In this highly visible role, you will have the change to create a significant impact on the working experience of millions of supply chain employees. You should possess and be able to demonstrate a strong track record in partner engagement and program management, including vendor selection, program design, stakeholder consultation, and program monitoring and evaluation. You should have and maintain up-to-date knowledge of labor rights/“worker voice” program approaches in supply chains and maintain current knowledge of discussions on labor rights protections in international fora such as the ILO, OECD, and other high level standard setting bodies. You have a knack for multi-stakeholder engagement, effectively communicate with the full range of partners from supplier employees and small grassroots advocacy organizations to factory management and labor officials in government and international bodies You have experience of the manufacturing environment and supply chain operations. You demonstrate critical thinking, and equal aptitude in diving into the details. The opportunity to use new mobile and digital technologies to bring programs to scale excites you.

Key Qualifications

  • Excellent and effective interpersonal skills, including presentation, oral and written.
  • Collaboration skills and able to work effectively within and across teams.
  • Strong work ethic – ability to balance multiple projects and meet deadlines and timelines in a fast-paced environment.
  • Ability to influence and motivate internal and external teams, and has "can do" spirit.
  • Strong attention to detail, ability to prioritize effectively, and can work independently to get results.
  • Outstanding problem solving/analytical skills.
  • Proficient in Mandarin Chinese and English, both spoken and written.
  • Familiarity with factory employees and migrant workers preferred.
  • Understanding of government relations preferred.
  • Knowledge of the technology sector and/or supply chain desired.


• Understand international and local legal frameworks, laws and standards, and track updates and emerging issues. • Track emerging technologies, tools and innovative ways to labor and human rights programming, particularly focussed on labor rights and worker voice. • Support program partners and team mates in the design of labor and human rights programs for pilot and at scale. • Work with suppliers and program partners on the ground to implement programs across a range of countries in the Asia-Pacific region. • Monitor and evaluate program impacts and deliverables with the ability to adjust programs to employee or supplier needs, and drive data-based program decisions. • Exercise solid project management skills, including managing vendors, project partners, and engaging Apple Operations across multiple tasks/projects simultaneously under tight deadlines. • Coordinate field visits and collection of data to support Apple reporting and partner engagement.

Education & Experience

• Bachelor degree or above in related field with 5+ years experience. Equivalent proven experience will be considered.

Additional Requirements

  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.