eCommerce Data & Technology Manager
London, Greater London, United Kingdom
Sales and Business Development
The people here at Apple don’t just create products—they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
Appleʼs Sales organisation generates the revenue needed to fuel our ongoing development of products and services. This in turn enriches the lives of hundreds of millions of people around the world. Our Sales team is, in many ways, the face of Apple to our largest customers.
The EMEIA Digital team develops programs and strategies that enable businesses to transform the way people work. To realise this goal, we build relationships, develop partner capabilities and programs—at all levels from tactical to strategic. We collaborate closely with internal and external partners to craft plans that scale the business and adoption of the Apple ecosystem.
As the EMEIA Digital Data & Tech Enablement Manager, you will develop and implement digital data strategies, processes and infrastructure to ensure seamless data flow, accessibility and usability for digital initiatives
Key Qualifications
- You know yourself—you have strengths, weaknesses and opportunities—but you also know the people around you and are open to their feedback. You relate well to all kinds of people—up, down, and sideways, inside and outside the organisation. When faced with a challenging opportunity, you know who to connect with and when. People know you as a true collaborator who knows what it takes to win.
- Apple and third party solutions solve complex business problems in simple and innovative ways. You create competitive and breakthrough strategies that truly shape the future. You do this by asking why and why not, both stripping out what is not essential and identifying what is. By doing so, you are able to see what’s ahead and identify trends that will be critical for growth.
- You believe that communication is key to Apple’s success. You’re a dreamer and someone who actively talks and listens through endless possibilities—with customers and teammates alike. To ensure the most innovative ideas become a reality, you recognize perspectives, patiently listen to every detail and commit to what is right, in order to move us forward.
- You adapt to change and find the right path without necessarily having all of the pieces to the puzzle. At Apple, things aren’t always clear but you shift gears and thrive when asked to explore new ground, rather than waiting on others.
- You see the world through the eyes of the customer by deeply understanding their business needs, challenges, and concerns. At Apple, we obsess over how people experience our products and services. You not only meet our customers’ expectations, but you exceed them.
Description
The successful candidate in this role will:
-Have demonstrable experience working directly with eCommerce data sources for eg. web analytics, search, social listening, app analytics, social and paid media analytics etc
-Collaborate closely with Worldwide(WW), central, regional and partner teams to understand data and technology requirements, drive data governance and champion data-driven decision making
-Ensure ongoing data compliance and integrity, championing operational best practices with our Channel partners and internal stakeholders
-Ensure EMEIA technology roadmap aligns to the WW Digital best practices on content, data & analytics integration, testing & optimisation approaches
-Manage and optimise digital platforms, tools and technologies, championing data security/privacy, UX/UI experience, seamless data flow and interoperability
-Identify data sources, collection methods, and integration requirements (partner or 3P data) to ensure the availability of accurate & relevant digital data
-Establish & maintain data governance processes & frameworks to ensure data quality, integrity & compliance with regulations & standards (eg. data privacy)
-Collaborate with WW teams to implement data management tools and technologies to enable efficient data capture, storage, retrieval and analysis
-Champion implementation of scalable data integration solutions, working closely with technical and WW teams to support data infrastructure optimisation efforts (data warehouses, data lakes, pipelines etc)
-Serve as a SME and trusted advisor on digital data and technology related matters providing guidance to support stakeholders & staying up to date on digital trends
-Provide training & support to business users on data, tools and technologies to foster literacy and technology adoption within the organisation
Education & Experience
-6+ years working in digital data and technology management, governance or a similar role, preferably in an eCommerce or technology-focused environment
-Expert experience with web analytics/UX technologies and languages (e.g. Google Analytics, Adobe Analytics, ContentSquare, Hotter, HML, CSS and JavaScript etc.)
-Demonstrate a strong understanding of digital technology trends, platforms and solutions and expertise with digital tools & systems (CMS, CRM, analytics, MarTech etc.)
-Proven expertise in visualisation and data story telling (e.g. Tableau, Power BI, Domo)
Proficiency in data management technologies such as data warehouses, ETL/ELT, SQL & data integration platforms (e.g. Big Query, Snowflake, Azure or AMS)
-Proven experience with implementation of App Analytics through the deployment of SDKs (Firebase, Adobe App Analytics)
-Knowledge of data privacy regulations (e.g. GDPR) and respect for data ethics
Strong analytical, problem-solving skills with a keen attention to detail and an ability to work effectively with cross-functional teams & stakeholders at all levels
-Possess excellent project and/or program management skills with proven ability to drive initiatives from planning to execution
-Be a deft communicator and collaborator, able to align a complex matrix of teams and functions, build strong and successful sponsorship of initiatives with EMEIA and WW leadership
Additional Requirements
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation