App Store - Solutions Engineer
Paris, Paris Region, France
Software and Services
Apple's App Store is the world's largest and most innovative software store, serving more than half a billion customers every week. Since the App Store launched in 2008, it has changed the way we all live, enabling countless new companies, spawning new industries and creating millions of jobs. It’s also paid out over $100 billion to developers around the world, rewarding millions of developers for their hard work and creativity. But we believe we’re just getting started. We are seeking a talented, highly motivated and results-oriented individual to drive App Store Commerce Operations and support the growth of Continental Europe, Russia, and META regions. As a key member on App Store Commerce team, you will be responsible for supporting commerce related strategic projects and initiatives to enhance developer experience, drive feature adoption, and guide developers towards best technical solutions. This role collaborates extensively with cross-functional teams like Engineering, Business Management, Product, Program Management, and Developer Relations. Areas of focus include app management, In App Purchase, commerce and subscriptions features implementation.
- Skilled at helping developers identify, navigate and overcome technical or systematic complexities to drive adoption of new technology.
- Proven track record in evangelizing new products, and features.
- Speak fluidly to influence technical and non-technical decision makers
- Excellent written, communication, and facilitation skills, with a focus on translating business requirements into technical solutions. Proven presentation experience.
- Experience managing and developing external relationships.
- Experience with cross-functional projects and communication.Ability to manage multiple projects, and work in a fast paced, pressured environment. Work independently as well as in a team environment.
- Experience and knowledge of all aspects of e-commerce ecosystem/platform including its inherent risks (e.g. fraud, payments, subscriptions), issues (e.g. low conversion) a plus
- Ability to speak proficient English language.
- Previous iOS development experience a plus.
ENGINEERING COLLABORTAION: Know your market and your product. Provide feedback to product teams to ensure tool and platform roadmaps are aligned with and include elements requested by developers. Work cross-functionally to prioritize product requirements by communicating developer needs and impact. Understand production and customer support processes and service levels related to developer and customer facing issues. Identify, detail and manage process for minor improvements and bug fixes. Internally, you will work as technical resource for a cross-functional group including Apple’s Developer Relations, Business Management, Product Marketing, App Store Engineering teams. Attend project meetings for new features, as needed across time zones. Review product specifications, designs, meeting notes, tickets, action items. Be an outspoken and vocal advocate for the App Store in your market, helping to ensure local developers can take advantage of our feature offering. LAUNCH READINESS: Supervise launch release schedule and ensure all needed materials are technically accurate and ready to support developers at launch (guides, FAQs, support staff, etc) Partner with internal teams on launch briefings related to technical implementation of App Store features. DEVELOPER EXPERIENCE: Provide in-person support to key developers involved in App Store launches as needed, building and then leveraging positive relationships with said developers. Benchmark the tools and capabilities available to developers for other platforms. Solicit feedback from the local developer community and specific strategic developers. Evaluate success of commerce features via metrics and social listening. Present findings to App Store Management and Engineering teams. TRAVEL: Candidate should expect to travel to California 3 - 4 times per year, with each trip lasting a minimum of one week. The timing of travel is critical and based on business needs. Candidate should expect to travel and meet with developers within the Continental EU, Russia, and META regions on regular basis.
Education & Experience
Bachelors or Master’s degree in Computer Science, Mathematics and similar subjects or meaningful experience Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple benefits programmes vary by country and are subject to eligibility requirements. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.