Fraud Manager

London, Greater London, United Kingdom
Operations and Supply Chain


Posted: 19 Nov 2018
Weekly Hours: 35
Role Number: 114162735
Apple is seeking an experienced fraud manager to lead all elements of risk and fraud in the Apple Pay environment EMEIA. You will also be responsible for developing risk and fraud strategies for other applications within the Apple Wallet, such as Transit and other use cases. The role will be part of the EMEIA Business Operations team based in London, within the Apple Pay International team. The Fraud Manager will also work closely with the Apple Pay Worldwide Fraud team based in Austin, USA. The EMEIA Operations team is responsible for launching Apple Pay partners (banks, transit operators, payment networks, venues, loyalty schemes etc) and working with our partners on an ongoing basis to ensure that key customer metrics are maintained, fraud is minimised and the day to day interactions with our partners are handled effectively. The Apple Pay International Team is essentially an early stage, fast-growing business within Apple. As a result, the team members thrive in a rapidly changing environment where everyone “rolls up their sleeves” to deliver on key objectives. You will be flexible to travel within EMEIA as and when required.

Key Qualifications

  • Deep knowledge of payments with experience working across different payment networks and methods
  • Deep knowledge of counter-fraud strategy
  • Ability to work closely with, and deliver change across, operational functions
  • Experience of working within a dynamic and changing environment such as is the case in a Fraud environment
  • Ability to analyse processes and identify improvements
  • Proficient with Fraud data analysis software
  • Ability to analyse/manage predictive modelling techniques applied to Risk and Fraud management
  • Real passion for new technology and innovation


- Take ownership and accountability for all Risk and Fraud strategies - Deliver step change improvements in defences and processes - Lead working relationships with Risk teams at Issuing Banks, Payment Networks and other Partners (extending into other sectors such as transit) - Partner with internal teams to enable the continuous development of Fraud defences to match evolving market needs - Constantly review and optimise Risk and Fraud Operations processes to ensure the most efficient delivery of targets and objectives, and standard methodology fraud case handling - Lead workshops and reviews on a regular basis with Partners

Education & Experience

B.A./B.S./M.S. EE/CS or equivalent training or experience

Additional Requirements

  • - Background and experience working in a regulated/payments/digital environment
  • - Training and knowledge of case handling systems, fraud detection techniques and account verification procedures
  • - You will have a proven track record of designing, implementing and running operational processes
  • - You will have experience of working cross-functionally with multiple partners in large organisations, including internationally
  • - Strong analytical capabilities
  • - Excellent verbal and written interpersonal skills
  • - English mother tongue or native proficiency - additional major European languages highly desirable
  • - University degree or equivalent
  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.