Retail IS&T, Engineering Program Manager

Santa Clara Valley (Cupertino), California, United States
Software and Services

Summary

Posted:
Role Number: 200101521
Imagine what you could accomplish here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Are you ready to bring your passion and dedication to your next challenging career adventure? At Apple, we deliver products, technologies and services to inspire creativity and enrich lives. Apple has become one of the most recognized and trusted brands in the world. As such, we hold ourselves to the highest standards to deliver the best Retail experience second to no one. The IS&T Retail Engineering organization has the goal of providing an intuitive, seamless and inspiring customer experience interacting with our people, products and services. This senior Engineering program manager will manage and own programs by mobilizing key team members across both business and IS&T leaders to influence, drive and implement cutting edge retail concepts into reality.

Key Qualifications

  • Responsible for direct program deliverables (scope, schedule, costs)
  • Responsible for oversight management of their team’s projects (scope, schedule and costs)
  • Must exude confidence around Product and IS&T executives (Directors, Sr. Directors, VPs and SVPs)
  • In-depth experience operating in an e-Commerce environment - both people and technology
  • Must possess excellent people skills to influence others
  • Executive presence required when communicating/presenting (both written and verbal)
  • Ability to lead, take action and provide goal-oriented direction in the face of ambiguity
  • Strong analytical capability and problem solving skills with attention to detail
  • Team player with ability to partner at all levels of the organization
  • Must be able to multi-task own activities across diverse business units and geographical boundaries
  • Comfortable expressing a point of view and influencing change across projects, programs and processes
  • Knowledge of Apple Retail and core products and operating systems preferred
  • Proven ability to identify, develop and retain key employee talent (people leader)
  • Must have a passion for process re-engineering — driving predictability while enabling innovation
  • Minimum of 5 years e-commerce programs and product management experience
  • Minimum of 5 years experience Software Development Lifecycle experience (i.e. Waterfall, Agile)
  • Minimum of 5 years people manager experience
  • Minimum of 5 years experience managing program teams in a matrixed environment
  • Minimum of 5 years project management experience in (software/technology field)

Description

The senior level manager must possess executive presence and is responsible to inspire, mobilize and lead special projects with a focus on common deliverables, goals and timelines. This role will partner across Apple leadership including IS&T, Retail (Online & Stores), Legal, Internal Audit, Engineering, Marketing, and Finance. Candidate must possess the following strengths: Deal with Ambiguity: Candidate to be comfortable and confident working in a dynamic environment, partnering with teams and senior leadership to move through the unknown. Flexibility when handling directional changes and ability to concurrently manage multiple large-scale programs. Confidence in the ability to listen and be patient with others — working across varied organizations will highlight differences on how Apple departments operate.

Education & Experience

Preferred candidate should have strong familiarity of Apple’s Engineering environment. Candidate must possess a Bachelor’s Degree in Business, Engineering, or equivalent with a minimum of ten years relevant work experience or equivalent combination of experience Masters/MBA preferred.

Additional Requirements