Retail IS&T Field Leader

Shanghai, Shanghai, China
Software and Services


Weekly Hours: 40
Role Number:200188065
Do your life’s best work here now. With the whole world watching. The people here at Apple don’t just craft products - they craft the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that build the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Key Qualifications

  • Work closely with Market Director, store management, main IS&T teams and Market Support to identify and resolve top issues impacting technology in the Apple Retail Stores.


- Use experience of store processes, systems and feedback received from Market Leaders and Store Leaders to recommend system improvements and changes. - Actively monitor Espresso ticketing system looking for most problematic stores. Develop communication and strategy for improving store’s technology by providing on-site analysis, coordinating appropriate IS&T resources to address issues, or providing appropriate systems training to stores. - Partner with multiple application owners, systems owners, help line and key users for issue prioritization. - Enthusiastically handle store systems support issues and act as the liaison between the business and IS&T providing status updates, driving teams to identify root-cause, and ensuring solutions are rolled out to all Retail Stores. Be the buffer between retail stores and the various teams. - Identify and communicate better practices to IS&T Field team by communicating detailed technical analysis and root cause reports to multi-functional. - Develop IS&T agenda for market meetings - communicate project updates and address technology topics. - Visit each store in the market quarterly to ensure systems are in good health and installed to expected standards. Follow-up with Store Leader on additional training needs or non-compliant system/technology installations that need to be addressed. - Develop training and communication strategy for Retail resources that will support IS&T. Lead the IS&T Interns and in store IS&T point of contacts in given market assisting with selection, training and support. - Watch equipment shipment, resource scheduling, systems setup for NSOs and remodels. Deliver high level IS&T systems/troubleshooting/ticketing support training new and existing store staff and management.

Education & Experience

Additional Requirements

  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.