Ecommerce Manager, London

London, Greater London, United Kingdom
Sales and Business Development


Role Number:200206284
We’re a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply collaborative place, where everything we create is the result of people in different roles and teams working together to make each other’s ideas stronger. That same passion for innovation that goes into our products also applies to our practices, strengthening our commitment to leave the world better than we found it. The WW Digital Channel Team drives the development of digital strategies across Apple channels. It is crafting a consistent brand experience in the digital world, whether it is on a partner’s website or on global marketplaces or on social commerce. The team serves as the center of expertise on eCommerce and will be instrumental in unlocking Apple’s potential in improving customer experience, brand presence and sales growth across digital channels. We are seeking a motivated and ambitious eCommerce CX Manager to join our growing business. You will be responsible for driving the performance of Apple products on the Amazon channel. You will demonstrate high-energy, be dedicated, show passionate about eCommerce and be able to thrive in a fast-moving, complex environment. This role will own the execution of Apple’s customer experience on Amazon including, but not limited to, campaigns, search, content optimization and catalog set up and management. You'll partner with local sales teams and global digital team to align on the best Customer Experience strategy to improve Apple’s opportunities. You will draw insights from web analytics and combine with previous eCommerce expertise to drive business decisions that will grow the share on the platform.

Key Qualifications

  • Deep expertise in digital commerce/ eCommerce and digital merchandising/marketing
  • In depth experience in eCommerce, preferably with P&L or category management responsibility
  • Demonstrated understanding of and experience with eCommerce funnel, SEO, SEM
  • Deep prior experience on content optimization via UI/UX and digital merchandising to achieve sales goals
  • Strong analytical skills to identify critical issues and opportunities, evaluate options and provide clear recommendations for eCommerce growth
  • Experience delivering successful end-to-end digital programs or campaigns- from concept to execution to reporting and optimization
  • Stellar analytical ability with capability to transform online KPI CX data into actionable insights and execute upon them ; demonstrated experience using KPIs/web analytics to impact digital business
  • Strong attention to detail and organization
  • Prior experience using a Content Management System, Excel, and working with eCommerce platforms
  • Ability and experience to inspire and communicate to a wide range of constituents across functions, organizational levels and cultures; proven experience leading through influence in a matrix organization - working with both global and local organizations
  • Excellent verbal and written communication skills
  • Previous experience with Amazon or similar online marketplace preferred
  • Language: English plus one or more of the following: German, Italian, Spanish, French, Japanese, Hindi


You will drive the CX (customer experience) and overall business roadmap for Apple’s Amazon business focused on growing sales while managing the optimal Apple CX Work closely with sales lead and develop innovative digital merchandising strategies and plans that support and promote sales growth for Apple products sold on Amazon Closely handle the Search CX and Product Detail Page CX of the region/ country - making constant improvements to achieve business goals, add unique capabilities and achieve and exceed sales growth. Drive localized execution of global programs You'll utilize online KPIs, web analytics, and performance metrics to analyze, develop and execute on growth programs, insights and opportunities - weekly, monthly and quarterly. Together with sales AE, lead weekly and monthly business reviews with cross-functional Apple teams and Retail partner, as well as global teams. You will partner with sales, finance and operations to ensure that the customer experience and merchandising plans support forecasts You will go beyond the industry norm and demonstrate creativity in problem solving, ability to think dynamically and outside of standard convention, and adapt quickly to new technical areas. We promote innovation and new technology to further improve Apple's hardware performance and user experience. The people who work here have reinvented and defined entire industries with the Mac, iPhone, iPad, Apple TV, Apple Watch, AirPods, HomePod and a multitude of groundbreaking Accessories. We have done the same with services, including iTunes, the App Store, Apple Music, and Apple Pay. The same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. You should join us to help deliver the next amazing Apple product.

Education & Experience

Additional Requirements