Localisation Program Manager

London, Greater London, United Kingdom
Support and Service

Summary

Posted:
Weekly Hours: 35
Role Number:200383726
Every single day, people do amazing things at Apple. At Apple, new ideas have a way of becoming excellent products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. What will you do? As a Shared Services team at Apple, the Localisation team provides access to high quality translations to over a hundred teams across Apple globally. We continuously develop our processes, tools and methodologies to achieve consistent quality, unified workflows, scalability, efficiency and fastest turnaround times. We are looking for an experienced Program Manager to join our team based in central London. You will be responsible for driving global innovation in the areas of project management, vendor management, internal partner management, quality management and process consolidation/automation.

Key Qualifications

  • You have excellent knowledge in localisation processes and best methodologies. Up to date with industry standards and current trends with a deep understanding of the latest localisation technology.
  • You will have extensive previous experience as a Localisation Project Manager
  • You have the ability to see the big picture with superb attention to detail
  • You can prioritise projects by added value, total cost and urgency.
  • Ability to identify improvement opportunities, to describe them clearly and to turn them into a project.
  • Exposure to working in a global environment and in a large matrix organisation.
  • Outstanding verbal and written interpersonal communication skills. Outstanding presentation and negotiation skills. Ability to communicate to management, technical and non-technical people. Build partnerships and trust.
  • Previous experience with analytics and strategic planning with a keen eye for data.
  • Proficiency with Apple products and applications.
  • Full fluency in English at negotiating level.

Description

You will split your time between managing translation projects & managing and developing programmes. - Being a close partner to our in-geo stakeholders supporting them with their localisation needs. Receiving and understanding localisation requests from internal partners, being able to advice on best localization practice. - Set up processes from scratch, drive improvement and build new relationships with those who have never worked with localisation before. - Coordinating the full cycle of a project from assessing the quality of source files, to crafting projects in WorldServer, dealing with queries, supervising deadlines and checking final deliveries - Requesting, checking and approving quotes, keeping track of costs. - Collaborate with LocSS counterparts to achieve consistency and maintain the same team goals. - Foster positive relationships with internal partners & vendors - quality management - process consolidation and automation projects - localisation evangelisation promoting Apple’s localisation direction

Education & Experience

BA/BS degree or equivalent professional experience.

Additional Requirements