Instructional Products - Instructional Design Manager

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The Instructional Products (IP) content team is responsible for instructional materials — user guides, help systems, tips, and more. IP is passionate about answering product questions quickly and accurately, and helping people discover what’s possible with their Apple products. In this role, you’ll lead the instructional design team that creates user education solutions for audio and video products, and other exciting Apple areas. We are looking for a strong, innovative leader with a proven ability to drive cross-functional experiences in a fast-paced engineering environment.
Apple’s Instructional Products team is seeking an Instructional Design Manager to lead the team that creates customer-facing educational materials for audio, video, and other product areas. - Manage a team of instructional designers: assign projects, review written content, monitor workloads and resources, conduct regular staff meetings, provide ongoing feedback, write and deliver performance reviews, and so on. - Collaborate with other managers to coordinate product strategies and department-wide initiatives. - Oversee various product lines, ensuring that your team’s deliverables are high quality and on time. - Provide leadership and vision to continually explore ground-breaking and effective education solutions. - Work closely with product teams — including marketing, engineering, program management, and localization — to evaluate our user guides and advocate for innovative customer-focused instructional materials.
  • Ability to edit and review content, and help writers hone their craft.
  • Excellent problem-solving, critical-thinking, and organizational skills.
  • Outstanding interpersonal skills, and the ability to foster close collaboration between teams internal and external to IP.
  • Passion for user experience and technology.
  • Firm grasp of instructional design principles and methodologies.
  • 3+ years of experience in instructional design, information design, product documentation, online publishing, technical writing, user experience design, or related field.
  • Experience working with software engineers, UX and graphic designers, and project managers.
  • Experience balancing multiple projects simultaneously and meeting aggressive timelines.
  • Knowledge of music creation software or post-production photography or video software; iOS or macOS development; design methodology; QA; usability testing; program management; knowledge of web-based content-delivery mechanisms and underlying technologies such as HTML, CSS, and JavaScript.
  • BA or BS in Instructional Technologies, Information Design, Journalism, Communications, Computer Science, User Experience Design, or related field.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $173,100 and $301,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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