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27 Result(s)

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• Senior Customer Service (SCS) Lead, Retail Customer Care

  Support and Service13 Mar 2026

  LocationSingapore

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  • ShareSenior Customer Service (SCS) Lead, Retail Customer Care 200636853-3278

  • Role Number:  200636853-3278
  • Weekly Hours: 40 Hours

  At Apple, we believe in creating experiences that delight our customers at every touchpoint. We’re looking for a dynamic and empathetic Senior Customer Service Team Leader to inspire and guide a specialized team of Senior Customer Service Specialists dedicated to providing world-class support for our Apple Store Online and Retail customers.

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• Administrative Assistant, China Apple Store Online Management

  Support and Service12 Mar 2026

  LocationShanghai

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  • ShareAdministrative Assistant, China Apple Store Online Management 200651115-3715

  • Role Number:  200651115-3715
  • Weekly Hours: 40 Hours

  Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to de...

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• RPAC Support Team Leader - Retail Customer Care

  Support and Service12 Mar 2026

  LocationSingapore

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  • ShareRPAC Support Team Leader - Retail Customer Care 200650907-3278

  • Role Number:  200650907-3278
  • Weekly Hours: 40 Hours

  At Apple, we believe in creating experiences that delight our customers at every touchpoint. We’re looking for a dynamic people leader with strong work ethics and exceptional leadership skills to inspire and lead a specialized team of order management specialists dedicated to providing world-class support for our Apple Store Online customers.

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• B2B (IT sector) UX Mix-Methods Research Lead

  Support and Service03 Mar 2026

  LocationVarious locations within Austin Metro Area

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  • ShareB2B (IT sector) UX Mix-Methods Research Lead 200649543-0240

  • Role Number:  200649543-0240
  • Weekly Hours: 40 Hours

  Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than...

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• B2B (IT sector) UX Mix-Methods Research Lead

  Support and Service03 Mar 2026

  LocationVarious locations within San Francisco Bay Area

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  • ShareB2B (IT sector) UX Mix-Methods Research Lead 200649543-3401

  • Role Number:  200649543-3401
  • Weekly Hours: 40 Hours

  Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than...

  Submit CV

• Generative AI and ML Product Operations Program Manager, Support Apps

  Support and Service24 Feb 2026

  LocationVarious locations within San Francisco Bay Area

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  • ShareGenerative AI and ML Product Operations Program Manager, Support Apps 200625349-3401

  • Role Number:  200625349-3401
  • Weekly Hours: 40 Hours

  AppleCare Digital brings the highest standard of quality and innovation to Apple customers around the globe across a broad range of digital experiences. The organization is responsible for support and service experiences that span content, web assets, customer tools and apps, community forums, analytics, SEO, and social media. Join the Digital Product Ops team which leads customer experience improvements for two of Apple’s most impactful digital properties - the Apple Support App and the ‘Get Support’ web app (getsupport.apple.com) which impact millions of customers every day. We help cust...

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• Generative AI and ML Product Operations Program Manager, Support Apps

  Support and Service24 Feb 2026

  LocationVarious locations within Austin Metro Area

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  • ShareGenerative AI and ML Product Operations Program Manager, Support Apps 200625349-0240

  • Role Number:  200625349-0240
  • Weekly Hours: 40 Hours

  AppleCare Digital brings the highest standard of quality and innovation to Apple customers around the globe across a broad range of digital experiences. The organization is responsible for support and service experiences that span content, web assets, customer tools and apps, community forums, analytics, SEO, and social media. Join the Digital Product Ops team which leads customer experience improvements for two of Apple’s most impactful digital properties - the Apple Support App and the ‘Get Support’ web app (getsupport.apple.com) which impact millions of customers every day. We help cust...

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• Generative AI and ML Product Operations Program Manager, Support Apps

  Support and Service24 Feb 2026

  LocationCary

  Actions

  
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  • ShareGenerative AI and ML Product Operations Program Manager, Support Apps 200625349-1435

  • Role Number:  200625349-1435
  • Weekly Hours: 40 Hours

  AppleCare Digital brings the highest standard of quality and innovation to Apple customers around the globe across a broad range of digital experiences. The organization is responsible for support and service experiences that span content, web assets, customer tools and apps, community forums, analytics, SEO, and social media. Join the Digital Product Ops team which leads customer experience improvements for two of Apple’s most impactful digital properties - the Apple Support App and the ‘Get Support’ web app (getsupport.apple.com) which impact millions of customers every day. We help cust...

  Submit CV

• SGSEA Service Team Lead, Retail Customer Care

  Support and Service13 Feb 2026

  LocationSingapore

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  • ShareSGSEA Service Team Lead, Retail Customer Care 200636828-3278

  • Role Number:  200636828-3278
  • Weekly Hours: 40 Hours

  At Apple, we believe in creating experiences that delight our customers at every touchpoint. We’re looking for a dynamic and empathy Customer Service Team Leader to inspire and guide a specialized team of Customer Service Specialists dedicated to providing world-class support for our Apple Store Online and Retail customers.

  Submit CV

• Support Functional Lead, Retail Customer Care

  Support and Service13 Feb 2026

  LocationYokohama

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  • ShareSupport Functional Lead, Retail Customer Care 200645251-6587

  • Role Number:  200645251-6587
  • Weekly Hours: 37.5 Hours

  Lead the team that makes every Apple Store Online customer interaction exceptional. As a Support Functional Lead for Retail Customer Care (RCC), you'll inspire and develop high-performing teams who are passionate about Apple and dedicated to delivering outstanding service. You'll create an environment where specialists thrive, customers feel valued, and every interaction reflects Apple's commitment to excellence. You'll manage day-to-day operations across Area Managers, Team Leaders, and frontline specialists — coaching talent, driving performance, and executing programs that elevate the ...

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• Fraud Investigator (Worldwide English)

  Support and Service10 Feb 2026

  LocationSingapore

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  • ShareFraud Investigator (Worldwide English) 200644950-3278

  • Role Number:  200644950-3278
  • Weekly Hours: 40 Hours

  The Strategic Data Solutions team is seeking an individual with excellent analytical and research skills to join the group as a Worldwide English Fraud Investigator. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify & stop fraudulent activity and determine the appropriate next steps. This role is located on the Apple campus in Singapore.

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• Learning Project Manager, Retail Customer Care

  Support and Service10 Feb 2026

  LocationShanghai

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  • ShareLearning Project Manager, Retail Customer Care 200645696-3715

  • Role Number:  200645696-3715
  • Weekly Hours: 40 Hours

  At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. We have an open position for an enthusiastic, motivated project manager to join our team. You would be responsible for assisting the learning team managers in coordinating internal/external learning activi...

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• Trainer, Retail Customer Care

  Support and Service06 Feb 2026

  LocationShanghai

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  • ShareTrainer, Retail Customer Care 200644711-3715

  • Role Number:  200644711-3715
  • Weekly Hours: 40 Hours

  At Apple, we are committed to delivering the best in class experience in all aspects of our business. The Learning Team is no exception. We have an open position for an enthusiastic, motivated trainer to join our team. You would be responsible for meeting regional retail contact center training requirements by designing and delivering according to training strategy. You would also be accountable for the development and review of training programs that was identified through needs analysis. It is also your duty in ensuring the success of training through analysis, reporting and feedback. You...

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• RCC Business Planning & Comms Manager - Retail Customer Care

  Support and Service21 Jan 2026

  LocationYokohama

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  • ShareRCC Business Planning & Comms Manager - Retail Customer Care 200612263-6587

  • Role Number:  200612263-6587
  • Weekly Hours: 37.5 Hours

  At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only come about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire—and that by focusing on the smallest of details, we can make a big impact with our customers. We have an open position within Retail Customer Care (RCC) for an enthusiastic, motivated, and hands-on professional to partner with leadership in driving strategic business planning and communications for t...

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• Team Manager, Retail Customer Care

  Support and Service20 Jan 2026

  LocationShanghai

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  • ShareTeam Manager, Retail Customer Care 200618909-3715

  • Role Number:  200618909-3715
  • Weekly Hours: 40 Hours

  At Apple, we believe in hard work, lively environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. We believe each customer interaction is an opportunity to delight, engage, and encourage – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! Retail Customer Care team is Apple's eCommerc...

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• Live Streaming Creative Writer & Editor - Douyin

  Support and Service16 Jan 2026

  LocationShanghai

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  • ShareLive Streaming Creative Writer & Editor - Douyin 200638588-3715

  • Role Number:  200638588-3715
  • Weekly Hours: 40 Hours

  We are seeking a creative and detail-oriented Creative Writer & Editor to craft compelling, on-brand narratives for Apple’s Douyin live streaming program. This role will shape how Apple connects with audiences in China through engaging scripts, seamless storytelling, and polished editorial content that brings our products and brand values to life in a livestream environment.

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• Live Streaming Host Manager - Douyin

  Support and Service06 Jan 2026

  LocationShanghai

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  • ShareLive Streaming Host Manager - Douyin 200638551-3715

  • Role Number:  200638551-3715
  • Weekly Hours: 40 Hours

  We are seeking a highly motivated manager with a real passion for livestream performance to lead Apple’s Douyin livestream’s Host team. As the manager of livestream host, you will be leading a team of Professional livestream hosts, and responsible for the anchor & flow of each session, and ensuring our Hosts are delivering commercial value propositions, and a seamless, engaging viewer experience. You will be collaborating closely with Production, Script & Demo Editorial team, and Moderation team to bring Apple products and experiences to life.

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• Live Streaming Writer & Editorial Manager - Douyin

  Support and Service06 Jan 2026

  LocationShanghai

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  • ShareLive Streaming Writer & Editorial Manager - Douyin 200638594-3715

  • Role Number:  200638594-3715
  • Weekly Hours: 40 Hours

  We are seeking a passionate and talented manager to lead the Writer & Editorial team for Apple’s Douyin Livestream. The manger will guide and develop a team of livestream script writers, editors, and Product demo creator & host trainers, to establish engaging scripts, seamless storytelling, and polished editorial content, as well as polished, ready-to-use demos, to demonstrate our products and brand values and resonate with audiences on China’s leading short video and livestream platform.

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• AppleCare Digital Lead Product Designer

  Support and Service12 Dec 2025

  LocationVarious locations within San Francisco Bay Area

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  • ShareAppleCare Digital Lead Product Designer 200628121-3401

  • Role Number:  200628121-3401
  • Weekly Hours: 40 Hours

  Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better th...

  Submit CV

• AppleCare Digital Lead Product Designer

  Support and Service12 Dec 2025

  LocationVarious locations within Austin Metro Area

  Actions

  
  • See full role description
  • ShareAppleCare Digital Lead Product Designer 200628121-0240

  • Role Number:  200628121-0240
  • Weekly Hours: 40 Hours

  Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better th...

  Submit CV