HK-Business Expert
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Business Expert, you’re part of a team that’s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs and close sales. Your knowledge of industry trends and expertise with Apple products and services — along with third-party technologies — help you to develop business solutions tailored to the needs of customers.
You’re a top sales performer who has exceptional interpersonal and influencing skills, and you’re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone’s role.
Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
Serve as the go-to expert and store team mentor on business customer needs and solutions.
Collaborate across the Apple Store in business sessions, briefings, workshops and events by identifying and recommending unique offerings to fit customers’ business needs.
Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service and tailored recommendations.
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
- You should:
- Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales, or related work experience.
- Have experience with Apple products, services and solutions.
- You can:
- Show a track record of strong performance and results.
- Communicate effectively and tailor your communication style to different audiences.
- Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
- Build rapport and work effectively with both internal and external customers, including business owners and executives.
- Demonstrate excellent organisational skills, the ability to set priorities and responsiveness to customer requests.
- Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends.
- Learn, navigate and use new tools and systems.