Places Technology Services Project Manager
In Places, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple’s retail stores, workplaces, and workplace services. We develop and manage Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.
As part of the Places Technology Services team, you will have the opportunity to help us deliver best-in-class technology and services that enable Apple team members to do their life’s best work.
We are seeking someone who enjoys working in fast-paced environments, thrives at problem-solving and influencing outcomes, has a natural curiosity, and can effectively deliver results in a world of competing priorities. You should be confident leading cross-functional teams to define business objectives, identify resource needs, facilitate and understand process and requirements, and keep project teams progressing towards successful delivery of business objectives.
The Places Technology Services Project Manager will work closely with Places teams to understand their world, identify and conceptualize the way technology and process impact the work they do, and help guide project teams to successfully deliver innovative solutions to achieve their goals more effectively.
In this role your responsibilities will include:
- You facilitate meetings with cross-functional teams to ensure we’re delivering the right solution, the right way, on time and on budget with the right change management and training.
- You have the initiative to get into the details with customers and business stakeholders to understand their needs, pain points, and goals. You are effective at synthesizing these conversations into actionable deliverables and user stories.
- You are comfortable acting as the liaison between business teams and technology teams to manage the prioritization, dependencies, gaps, and risks related to delivering exceptional results, and you are comfortable knowing when to escalate issues to the appropriate leaders.
- You have a natural curiosity and the ability to effectively shift between communication and presentation styles based on the audience, from technical conversations to leadership updates.
- You are eager to contribute to an inclusive environment through respecting each others’ differences and listening to others’ ideas to learn and influence outcomes.
- 5+ years experience cultivating relationships with customers to listen, empathize, and represent their needs with cross-functional teams to solve complex process and technology problems.
- Education: BS degree or equivalent experience in project management.
- Demonstrated expertise in conveying complex concepts to non-technical audiences with excellent written and verbal communication skills
- Proven experience in facilitating, documenting, and analyzing requirements to ensure alignment with business objectives, identifying gaps and pain points in processes and workflows, and leading cross-functional discussions to drive alignment on proposed changes
- Extensive experience in creating and delivering training to end users on new technologies to drive adoption, with a strong understanding of organizational change management
- Confident taking initiative and embracing the relationships with customers, showing a passion to listen to understand, and a proficiency to translate and represent user pain points into root cause analysis.
- Eager to dive deep into the details and focus on what matters with a willingness to challenge the status quo.
- Thinks critically and creatively about how to regularly improve process and operations, not accepting “it is what it is”.
- Extremely proactive, responsive, and upbeat, helping to influence a positive, open culture.
- Comfortable being uncomfortable, thriving in ambiguity, taking initiative, asking probing questions, and making recommendations.
- Excellent planning, analytical, organization and problem-solving skills.
- Demonstrated ability to identify, prioritize, and resolve issues quickly and effectively in a positive and practical manner. Managing multiple projects, priorities in a fast-paced, high growth, and results driven environment.
- Exhibit a growth mindset with a willingness to learn and take initiative, adapt quickly to change, and continuously improve and grow.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.