Chargeback Analyst - 12 month contract
Cork, County Cork, Ireland
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact, a career with Apple might be your dream job… Just be prepared to dream big. Apple has been operating in Cork since 1980. We have grown to over 5000 employees, serving our customers through a wide range of critical business functions, which are key to Apple’s continued success and growth in Ireland. Teamwork is important at Apple, and every day you will connect with and be supported by your peers and colleagues at one of the most diverse and inclusive companies in the world. We support and promote career development throughout the organisation, offering a long and exciting career with a multitude of opportunities to enable you to perfect your existing skills - and acquire new ones. You will become a member of the wider finance team at Apple. With over 300 employees the Finance department in Cork supports all functions of Apple in EMEIA, including Sales Fulfilment, Logistics, Manufacturing and Operations, Apple Music and Apple Retail as well as being part of the Global Business Solutions (GBS) function. Your team supports Apple’s revenue generation and related cash collection across its varied lines of business, iTunes, Retail, Online Store & B2B. We are a team of 70 people within GBS that supports these functions for the business. The EMEIA Order to Cash team has counterparts in three other GBS locations Austin, Singapore & Shanghai. This role is part of our O2C Consumer Receivables team. You will be responsible for managing assigned chargeback activities including – investigation of chargeback cases and compilation of defence cases for submission to banking partners to minimise chargeback losses, analysis and reporting of financial metrics and business trends in relation to the chargeback area, and ongoing project engagement to ensure finance requirements in the chargeback process are met when expanding into new markets or on boarding new payment methods.
- Excellent communication, organisational & interpersonal skills
- Be a self-starter who is motivated, innovative and ambitious
- Proven ability to learn complex system and process information and be in a position to simplify and deliver automation
- Thrive working in a fast-paced environment and show flexibility in dealing with evolving situations.
- Strong business partnering and customer focus
- Previous experience in chargebacks / fraud review environment
Management of assigned chargeback activity in line with agreed SLA’s Ensure high standards and practices across all areas of responsibility including timely actioning of chargeback defence activity, issue escalation and analytical review Reporting and communication of chargeback metrics to management and other key partners Participation in various project activity relating to Consumer Receivables expansion including the design and implementation of chargeback management processes Review of current processes, seeking out opportunities for efficiencies and driving continual improvement through effective business partnering Excellent customer services to both external & internal customers
Education & Experience