Benefits Administration Team Lead - 6 months contract

Cork, County Cork, Ireland
Corporate Functions


Posted: 26 Oct 2018
Weekly Hours: 39
Role Number: 200002437
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact, a career with Apple might be your dream job… Just be prepared to dream big. Apple has been operating in Cork since 1980. We have grown to over 5000 employees, serving our customers through a wide range of critical business functions, which are key to Apple’s continued success. We support and promote career development throughout the organisation, offering a long and exciting career with many opportunities to enable you to perfect your existing skills - and acquire new ones. Ywill become a member of the wider Finance team at Apple. With over 300 employees from a multitude of backgrounds, the Finance department in Cork supports all functions of Apple in EMEIA, including Sales Fulfilment, Logistics, Manufacturing and Operations, Apple Music and Apple Retail as well as being part of the Global Finance Shared Service (GFSS) function. Apple’s business is constantly changing and growing to meet market demands. This is a key role in a dynamic environment with the potential for the role to develop further with additional responsibilities in line with business requirements. You will support the establishment of the New Benefits Administration Team within EMEIA. The requirement is to centralise the administration of the EMEIA Benefits into Global Business Solutions in Cork, creating efficiencies through streamlined processes. Employee experience is at the forefront of what we do in Benefit & Leave Administration.

Key Qualifications

  • Strong account reconciliation and analysis background
  • Excellent customer service skills are essential;
  • Possess strong technical skills with an ability to deal with large volumes of data & summarise key aspect
  • Excellent numerical and analytical skills / proficient in Excel
  • Ability to cut through ambiguity, listen, challenge & innovate
  • Proven track record of leading and driving process evaluation & improvements
  • Outstanding interpersonal and communication skills;
  • Ability to quickly develop strong cross functional working partnerships


This is a new role that will serve as a key point of contact for benefits and leave activities for EMEIA. You will be a person of high integrity and sound judgment, who can work independently with the ability to timely address, escalate and articulate all items related to Benefits and Leave Administration. Focus daily on increasing efficiencies and scalability through process improvements, automation and reporting. Drive process improvements and standardisations across the Benefits Administration function. Lead and support reconciliation activities across the Benefit Administration team to ensure compliance across EMEIA. Lead and co-ordinate the day to day operational administration tasks across the team ensuring completion on time. Ensure employee queries are responded to in a timely manner, within our SLA. Responses should be clear and accurate. Foster the importance of an excellent employee experience as Benefit Administration’s number one priority. Implementing and maintaining controls over all documentation and processes. Ensure all desktop procedures & process notes are updated and maintained for any process or legislative changes. Work closely with local Benefits Vendors, Store Managers, HR, Compliance, Systems teams and any other relevant business partners to ensure all issues are addressed and resolutions put in place. Complete induction and training for new hires and ensure on-going training is available for any existing team members; Deputize for Benefits Administration Manager where necessary.

Education & Experience

Bachelor Degree

Additional Requirements

  • Able to work on their own initiative
  • Excellent organization skills, ability to manage time and priorities effectively and efficiently
  • Ability to meet tight deadlines and quickly adjust to changes
  • Customer Service experience in a high-volume environment is essential
  • Team management experience preferred but not essential