Customer RelationS Advisor - German speaking

Cork, County Cork, Ireland
Support and Service

Summary

Posted: 26 Oct 2018
Weekly Hours: 39
Role Number: 200002622
Every day, people do amazing things at Apple. What will you do? At Apple, great ideas have a way of becoming great products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. As a Customer Relations (CR) Advisor, you are the highest point of escalation for Apple customers. You will be responsible for customer recovery and retention and providing a word class service. You will handle various complex customer’s issues, which will require you to work closely with different departments to ensure a successful resolution. Do you have what it takes to be part of our innovative team? Please check out the below to see if this role is suitable to you. If you feel you are the ideal person for the role get in touch as we would love to hear from you.

Key Qualifications

  • You are passionate about solving customer problems and restoring their faith in Apple
  • You have strong communication skills, including the ability to actively listen to the customer and be able to negotiate where needed
  • You have excellent organisational/time management skills and you are able to discern priorities from urgencies and able to work under tight deadlines and pressure
  • You have outstanding and consistent follow through until full resolution of the customer’s issue
  • You are an excellent problem solver and decision maker - you can make sound judgments by balancing the customer's needs as well as the company's needs
  • You are detailed oriented and analytical; while also being able to look at the bigger picture
  • You are curious and self motivated
  • You are target oriented
  • You can multitask
  • You are flexible - willing to take on additional tasks and assist in the execution of new projects
  • You are autonomous while little supervision
  • You can speak fluently in English and GERMAN - you will take calls in both languages

Description

- We represent Apple as the company’s highest customer concern point with the ultimate scope of restoring and - We strengthen customers’ loyalty and faith in Apple as a whole. You will see opportunities for operational improvements and suggest improvement strategies. Empowered to use judgment when balancing company and customer needs. Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Education & Experience

Experience in a customer facing role, providing effective customer focused solutions and handling challenging situations High level of computer literacy

Additional Requirements