Customer Relations Advisor - Russian

Cork, County Cork, Ireland
Support and Service

Summary

Posted: 20 Nov 2018
Role Number: 200014614
Every single day, people do amazing things at Apple. What will you do? At Apple, extraordinary ideas have a way of becoming excellent products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. As a Customer Relations (CR) Advisor, you are the highest point of escalation for Apple customers. You will be responsible for customer recovery and retention and providing a word class service. You will handle various complex customer’s issues, which will require you to work closely with different departments to ensure a successful resolution. We are looking for an expert communicator who is passionate about bringing the best service to our customers and enjoys turning a customer's experience around.

Key Qualifications

  • Passionate about solving customer problems and restoring their faith in our company
  • Strong interpersonal skills, including the ability to actively listen to the customer and be able to negotiate where needed
  • Excellent organisational/time management skills; able to discern priorities from urgencies and able to work under tight deadlines and pressure
  • Outstanding and consistent follow through until full resolution of the customer’s issue
  • Excellent problem solving and decision-making skills - able to make good judgments by balancing the needs of the customer as those of the company
  • Detailed oriented and analytical; while also being able to look at the bigger picture
  • Curious and self-motivated
  • Target oriented
  • Strong multitasking skills
  • Flexible - willing to tackle additional tasks and assist in the execution of new projects
  • Autonomous, requiring little supervision
  • Fluent in English & Russian

Description

You will represent Apple as the company’s highest customer concern point with the ultimate scope of restoring and strengthening customers’ dedication and faith in Apple as a whole. You will see opportunities for operational improvements and suggest improvement strategies. Empowered to use discernment when balancing company and customer needs.

Education & Experience

Additional Requirements