Fraud Prevention Specialist - Spanish

Cork, County Cork, Ireland
Support and Service

Summary

Posted: 27 Nov 2018
Weekly Hours: 39
Role Number: 200014908
Are you passionate about the details? Do you love getting to the root cause of an issue? Are you an expert in dealing with confidential & sensitive information? The Retail Contact Centre is looking for a fraud prevention specialist with excellent analytical skills and a deep understanding of standard methodologies for order exception management. You will be responsible for reviewing and analysing Card Not Present Orders (CNP) and detecting suspected fraudulent activity.

Key Qualifications

  • You are a fluent speaker of both Spanish and English, and can conduct business in either language
  • We want to meet with a professional that has deep analysis experience with customer data
  • Your analytical skills are one of your many strong points
  • Decision-making and Good Judgment come naturally to you
  • We need you to demonstrate that you can maintain strong Written and Verbal communications at all times
  • Detail Oriented - you understand that it is the small details that can make the biggest difference
  • Extraordinary teammate - you thrive in an environment where camaraderie matters

Description

- You will review and analyse simple – complex blocked Card Not Present orders to detect fraudulent activity, building the appropriate next steps - Cancels fraudulent orders and serves as a point of contact between customers, credit card banks, and shipping carriers where necessary - Analyses, identifies, and communicates trends from exception reporting - Reviews credit issues and processes as necessary - Researches and resolves Card Not Present chargeback disputes - Represents Apple with customers and partner organisations - Identifies innovative ideas to improve the customer experience - Achieves or exceeds performance and productivity goals

Education & Experience

BA/BS degree or related practical experience.

Additional Requirements

  • Fluent in written and spoken Spanish & English for business is a requirement have