Customer Relations Administration - Russian
Cork, County Cork, Ireland
Support and Service
Every single day, people do amazing things at Apple. What will you do? At Apple, new ideas have a way of becoming phenomenal products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. The role of Customer Relations (CR) Administration (Admin) Advisor performs high level support for Apple Customers. You are responsible for customer recovery and retention via inbound and outbound phone calls. Administration tasks assigned and phone calls will focus on complex, occasionally sensitive, customer service and support issues. We are looking for someone who can work to meet targets and will be responsible for communicating official positioning on Company issues. As an Advisor within CR department you will develop creative solutions to complex customer problems. Identifies and escalates emerging product or customer dissatisfaction issues. Sees opportunities for operational improvements and suggests improvement strategies. Empowered to use judgment when balancing Company and customer needs. You’ll raise up questions about business procedures and complete a variety of tasks, subject to business needs. A customer focused approach, independence, out-of-the-box thinking, and a person with a passion to help customers with their issues in an efficient and effective manner, are key factors that will ensure your success in this position. If this sounds like something that interests you we would love to hear from you.
- Be fluent in English and Russian.
- Be hardworking and self-motivated.
- Demonstrate excellent communication skills.
- Have experience in resolving complex customer service issues.
- Be dedicated to improving customer satisfaction and retention of Apple customers.
- Have the ability to show empathy to customers.
YOU WILL DEMONSTRATE: - You will have excellent writing, editing, formatting, collaboration, and communication skills. - Analytical skills and amazing focus on detail. - Ability to work under time commitments in order to meet deadlines and targets. - Flexibility with work assignments and hours. - Prior customer services experience and/or data analysis and reporting. - Can relate to and communicate with all types of situations and customers (internal and external). - Ambitious and motivated to develop the role and make valuable contributions to the business. - Maintains a positive attitude through periods of change and is professional in all work situations. You will provide support options, total resolution, and appeasement solutions to Apple customers and AppleCare Representatives. Issue and task management approached on a case by case basis, using advanced judgment, negotiation and problem solving skills. Act as a mentor to new members of staff. Be enthusiastic and accurate in providing feedback on procedures and support tools.