Cisco Voice Analyst

Cork, County Cork, Ireland
Software and Services

Summary

Posted: 18 Dec 2018
Weekly Hours: 39
Role Number: 200019575
Apple's Global Network & Computing Services Team (GNCS) are seeking an expert, motivated Cisco Voice Engineer to join the Global Voice Services team in EMEIA. This person will be responsible for supporting Apple’s Cisco Voice network and you will operate out of Apple's Operations Centre in Cork, Ireland. You will primarily work in a support function, where you will work closely with Apple’s key internal and external global partners, ensuring all agreed Apple support SLA’s are delivered to the highest standard.

Key Qualifications

  • Cisco ICM/Unified CC Enterprise – Essential
  • Cisco Unified Communications Manager (CUCM) – Essential
  • Customer Voice Portal (CVP), Cisco Unified Intelligence Centre (CUIC), Cisco Unified IP Interactive Voice Response (IP IVR), Dialler, Gateways – Optional
  • Experience with Cisco’s Collaboration Suite, inc working knowledge of Tandberg , Cisco and Codian Video Conferencing technologies.
  • Significant professional experience in editing / broadcasting.
  • Routing protocols for voice: VoIP, IPSEC, Multicast, MPLS, DSCP/QoS, Cisco IOS and Wireless security protocols (I.E. 802.1x, EAP, WPA2).
  • Familiarity with Digital Signal Processing, voices codecs (G711/G729), telephony signally (ISDN PRI/H323/SIP) and telephony protocols.
  • Operational experience supporting multi-vendor PBXs e.g. Avaya, Cisco, Genesys.
  • Proven capability designing and owning the implementation of large-scale projects (i.e. new PBX installations, new converged technology integration) employing sound industry approved methodologies.
  • Ensure design standards are met in compliance with Apple IT architectural standards.
  • The agility to adapt and learn new technologies is also a requirement for this role.
  • JOB EXPERIENCE AND QUALIFICATIONS:
  • Cisco CCNA, CCVP or CCIE certifications.
  • Deep Knowledge of Cisco IP telephony technologies and solutions

Description

Apple's Global Network & Computing Services Team (GNCS) are seeking an expert, motivated Cisco Voice Engineer to join the Global Voice Services team in EMEIA. This person will be responsible for supporting Apple’s Cisco Voice network and you will operate out of Apple's Operations Centre in Cork, Ireland. You will primarily work in a support function, where you will work closely with Apple’s key internal and external global partners, ensuring all agreed Apple support SLA’s are delivered to the highest standard.

Education & Experience

Additional Requirements