AppleCare College Programme - Limerick Institute of Technology (LIT)

Limerick, County Limerick, Ireland
Support and Service

Summary

Posted: 6 Jan 2019
Role Number: 200025985
We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. You’re a problem-solver and easily connect with customers. You exceed their expectations with your guidance, knowledge and real passion for technology. You’re enamored by the way things operate and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications while analyzing, isolating and resolving a variety of complex technical issues. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. Does this sound like you? If so, you could be the next AppleCare At Home College Advisor. This is a work from home position. We can only consider your application if you're enrolled at a participating university.

Key Qualifications

  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is encouraged
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • iOS, Smartphone, Tablet, PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

Description

As an AppleCare At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads and iPods. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting and technical support. We’ll rely on you to listen to our customers and use your technical knowledge, creativity and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives and passions help us create the ideas that move all of us forward. We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off and product discounts.

Education & Experience

This role requires that you are currently enrolled at a participating university.

Additional Requirements

  • Successful completion of initial training
  • Successful completion of a pre-employment assessment and background check
  • A quiet workspace, ergonomic chair and desk
  • High-speed internet service (5 megabits download and 1 megabit upload) from a reliable provider
  • Available to work full-time over the summer and during college breaks
  • Committed to working part-time for a minimum of 20 hours per week during the college semester