Service Operations Systems Project Manager

Cork, County Cork, Ireland
Operations and Supply Chain


Weekly Hours: 39
Role Number: 200106983
Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We're strengthening our team and seeking a Project Manager experienced in Operations and driving key Supply Chain and Channel Business projects. You will independently lead multiple complex Service Systems Operations projects that may span systems, geographies and functions within AppleCare. The scope of the role will encapsulate all disciplines related to Supply Chain and/or Service Channel systems. We feature a dynamic environment with creative, smart people and groundbreaking technologies. Join us and make a difference!

Key Qualifications

  • 8-10 years experience working in operations and driving key Supply Chain & Channel Business Projects
  • Hands-on project implementation experience a plus
  • Significant experience managing and leading Service Operations Business Projects
  • Service supply chain or channel experience in any of forecasting, planning, inventory management, warehousing, and channel repair related processes
  • Experience with Service Operations Systems such as SAP/APO/Agile/GCRM/ and other Channel Repair systems
  • Strong project management qualifications
  • Expert user of project management tools
  • Workflow design/process mapping capability
  • Leadership capabilities
  • APIC certification a plus
  • Ability to travel domestic and international as needed
  • Significant experience in driving key Supply Chain & Channel Business Projects


Lead discrete projects related to operational strategy, planning and execution that will support AppleCare Operations to execute best in class Supply Chain and Channel Repair models. Additional responsibilities to include: Act as liaison to other organizations within Apple to facilitate major process or systems improvements (eg. Warehouse management, Finance, Business Process Re-engineering, IS&T, Business Dev etc.) Work closely with internal partners to drive projects to successful completion Write business requirements documents supporting strategic initiatives Analyze root cause Service Operations issues to resolve gaps and put in place corrective actions Perform training for new systems and processes within AppleCare Create and deliver effective presentations to executives Analyze and revamp daily operational processes to enhance productivity Work closely with the internal process management team to ensure appropriate synchronization of efforts with business team Lead projects from cradle to grave, providing cost-benefit analyses and return on investment analyses, along with project status to the business Strategic Projects: Settle scalability requirements for AppleCare’s Operations organization Seek Innovative ways to increase customer satisfaction Run projects to assemble and update all process documentation and assess appropriate tools or AppleCare Materials & Channels Coordinate discussions that scope out systems requirements for the next 5-10 years in AppleCare

Education & Experience

4 year degree - Post-graduate degree a plus

Additional Requirements