Global Finance Helpline Specialist - 12 month contract

Cork, County Cork, Ireland
Corporate Functions

Summary

Posted:
Weekly Hours: 39
Role Number: 200107027
Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have envisioned — and now can’t imagine living without. If you’re excited by the idea of making a real impact, a career with Apple might be your dream job... Just be prepared to dream big. We have been operating in Cork since 1980. We have grown to over 5,000 employees, serving our customers with critical business functions, which are key to Apple’s continued success. Every single day you will connect with and be supported by your colleagues at one of the most diverse and inclusive companies in the world. You will have responsibility for contributing to our continued success and be a key player within your job function. We support and promote career development throughout the organisation, offering an exciting career with many opportunities to enable you to perfect your existing skills and acquire new ones. You will become a member of the wider Finance team at Apple. With over 300 employees from a multitude of backgrounds, the Finance department in Cork supports all functions of Apple in EMEIA, including sales fulfilment, Logistics, Manufacturing and Operations, Apple Music, Apple Retail as well as the Global Business Solutions function. Apple’s Global Finance Helpline is a centrally managed organization that supports Apple’s four shared service centers around the world, including Austin, TX, Cork, Ireland, Shanghai, China and Singapore. The team provides support and guidance to external vendors and internal Apple Business Partners.

Key Qualifications

  • Customer focused pro-active individual who is detail-oriented, accurate, and well-organized
  • Demonstrates strong oral and written communication skills in English language
  • Proactive and natural curiosity to learn
  • Strong business partnering skills and ability to establish relationships with cross-functional and global partners
  • Must have strong analytical, problem-solving and negotiating skills
  • Ability to manage multiple tasks simultaneously, while working independently in a fast paced, ambiguous environment
  • Proven ability to perform under tight deadlines
  • Flexibility with working hours to support global issues as required
  • Proficiency in Microsoft Excel and other related software

Description

Handling questions via email addressing vendor setup, tax forms and banking, and payment related issues, as well as policy, procedure, system access, and tool usage questions Reporting issues through the appropriate channels Effectively communicating information with his/her team members, internal customers, and vendors alike Diagnosing and providing a path to resolving inquiries Actively identifying ways to avoid recurrence of issues by suggesting process improvements Partnering with local team management and internal and external partners Multitasking through multiple systems while troubleshooting with customers Accurately logging all interactions via Apple’s CRM system Achieving call centre metrics including average handle time, availability as well as schedule adherence and conformance Additional responsibility as business needs dictate

Education & Experience

Qualified Accounting Technician or studying for similar qualification (preferred not required)

Additional Requirements