iTunes+ Advisor - French speaking

Cork, County Cork, Ireland
Support and Service

Summary

Posted:
Role Number:200116712
Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to customers and to commit to making Apple an iconic technology company. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a problem solver and who can build rapport easily with customers? You exceed their expectations with your mentorship, knowledge, and real passion for technology. You’re enamoured by the way things operate, and be able to determine how technology works when things go wrong. You have excellent verbal and written social skills, as well as the ability to effectively prioritise and manage your time. You can multitask across systems and applications, analyse, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next iTunes+ Advisor. We’re committed to helping employees explore their potential. Do you think you have what it takes?

Key Qualifications

  • Fluency in French, written and spoken
  • English proficiency
  • Experience supporting customers via phone, e-mail, chat, and/or in person
  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Handle own workload and work independently in a dynamic, constantly changing environment
  • Ability to maintain a positive attitude through periods of change
  • Grows with a team where expertise is shared and feedback is inspired
  • Effective time management including ability to multi-task, organise and prioritise
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Knowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

Description

As an iTunes+ Advisor you will be supporting many of our popular products including iPhone, iPad and iPod and other issues including iTunes account and billing issues. As our customers’ first point of contact you are the friendly voice of Apple providing outstanding customer service, troubleshooting and technical support. We’ll rely on you to listen to our customers and use your technical knowledge, creativity and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us craft the ideas that move all of us forward. You'll be trained to reach your highest potential.

Education & Experience

Additional Requirements

  • Available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends
  • Flexible to work between the hours of 7:00 a.m. GMT and 9:00 p.m. GMT including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.