AppleCare BPR Project Manager

Cork, County Cork, Ireland
Support and Service

Summary

Posted:
Weekly Hours: 39
Role Number: 200118901
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The successful candidate will serve as a Project Manager for the AppleCare Business Process Reengineering (BPR) team. In this role, the PM will be the first point of contact for all AppleCare Customer issues relating to Data Privacy. This role involves working with the AppleCare project and functional teams based in the US, EMEIA and APAC.

Key Qualifications

  • Experience planning and participating in cross-functional projects
  • Effective communication and presentation skills across project teams and management stakeholders
  • Ability to gain trust and solicit action from project partners, with strong negotiation and facilitation skills
  • Solid ability to manage tight deadlines, balancing multiple tasks and changing requests and prioritising based on business benefit
  • Motivated, fast-learning teammate
  • Flexible, inventive self starter
  • Strong attention to detail, with excellent organisational and documentation skills
  • Ability to successfully work with teams from multi cultural backgrounds, countries and time zones
  • Excels in a fast paced, highly-matrixed, fast changing environment
  • A technical aptitude for performing robust business process analysis, with a keen business sense
  • Ability to multitask at a high level and prioritise work based on priority
  • Time management skills with the ability to work to tight deadlines and last minute requests
  • Proven teamwork as well as leadership and influencing skills

Description

As an AppleCare BPR Project Manager duties will include: - Support the management, planning and organisation of project activities in a dynamic environment - Assist the development of business project plans/schedules - Assist the management of the project team to major milestones - Supporting the development and maintenance of issue logs to ensure accountability for resolution of key issues - Assisting in the creation of communication deliverables to project stakeholders - Support the writing or editing of formal business requirements documents for projects - Assist business units in crafting high-quality documents required for project approvals - Support knowledge transfer to business unit employees as required - Act as a liaison between the business and IT to ensure business project needs are adequately met with technology solutions The particular role will be a part of our AppleCare Data Privacy Program and will focus around driving the specific activities below: - End to End Radar Management, triaging and driving all open radars working closely with PMs, AC Data privacy DRIs and Data Privacy Teams - Collating and delivery of Global Data Privacy program status reporting - Supporting the creation of data privacy training material - Providing project management support when required - Supporting other AC BPR data Privacy Project and Program Managers when required

Education & Experience

Bachelor degree or equivalent experience.

Additional Requirements