Apple Support Business Analyst

Cork, County Cork, Ireland
Support and Service

Summary

Posted:
Weekly Hours: 39
Role Number:200313115
Apple Support Analytics is looking for an intensely curious, analytically-oriented professional to join us in a senior business analytics role.

Key Qualifications

  • Additionally, each candidate will have 3 or more years of demonstrated experience on the below:
  • Strong communication and influencing skills.
  • Expertise in advanced analytical techniques and statistical analysis.
  • Broad-minded, with scrupulous attention to detail and desire for end-to-end ownership of results.
  • Self-motivated, driven individual who is comfortable working in a global, fast-paced and often ambiguous environment with the ability to work with multiple cross functional teams.
  • Good eye for business and consumer focus with demonstrated ability to think strategically and act tactically
  • Outstanding written, verbal, and presentation skills with the ability to develop and present conclusions and recommendations to senior management.
  • Comfortable supporting, collaborating and communicating with senior management and a demonstrated ability to build strong working relationships through active-listening, delivering promised results, and establishing trust.
  • High level of professionalism, energy and sense of urgency to “make things happen”.
  • Great teammate with a positive attitude, solid sense of empathy and ability to make decisions.

Description

We are seeking applicants that will have a passion for conducting research, answering high impact business questions with data, and presenting their findings and recommendations to key decision-makers across the region and globally. Successful candidates will unearth improvement opportunities that improve contact centre efficiency, quality, or productivity and provide recommendations for actions that drive cost-savings and other meaningful business improvements. Ideal candidates will have extensive experience in communicating with partners across all levels of their organisation, and will have the passion to stand behind their recommendations which are based on analytical and statistical techniques.

Education & Experience

Bachelor or Master’s degree in a field related to analytics, such as Operations Research, Statistics, Econometrics preferred.

Additional Requirements

  • - Strong technical expertise in SQL, Tableau, Python, and other data science tools (preferred)
  • - Lean Six Sigma expertise (preferred)