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This position is responsible for operational performance of AppleCare’s outsource vendor (OSV) contact center partners in the EMEIA region. The Partner Operations Manager (POM) is to develop and lead initiatives to improve operational performance aligned to the customer or experience and direct a team of expert Vendor Managers (VM). While POMs and VMs partner with Apple internal support groups such as forecasting and planning, workforce management, training, quality and global vendor strategy, they are responsible for OSV operational performance. Key deliverables of the POM role are: devel...

The Channel Support team provides front line support for the Service Providers, iPhone Carriers & Apple Retail Stores who in turn support our end customers and is a lynch-pin for other Apple functions including Planning & Procurement, Logistics, Field Service, Engineering & Finance! This role would see you responding to technical support issues and administrative queries.

The Channel Support team provides front line support for the Service Providers, iPhone Carriers & Apple Retail Stores who in turn support our end customers and is a lynch-pin for other Apple functions including Planning & Procurement, Logistics, Field Service, Engineering & Finance! This role would see you responding to technical support issues and administrative queries.

*** Closing date for applications October 21st*** Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental effort...

The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Saving someone's day is a rewarding way to spend yours - and that is what we do in AppleCare. When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens t...

The Retail Online BPR team is looking for an outstanding and multi-skilled Project Manager, with exposure to leading diverse and complex projects from conception through implementation in either a Contact Centre or e-Commerce landscape. You will be encouraged to traverse an array of project/program management skills including business analytics, process mapping and optimisation, business requirement documentation, technical requirement generation, solution architecture, testing and evaluation of solutions, change management across the organisation, and finally project retrospectives. Yo...