Content Operations Specialist

Bengaluru, Karnataka, India
Support and Service


Posted: 29 Oct 2018
Weekly Hours: 40
Role Number: 114379372
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Online team is looking for an energetic and dynamic individual with a proven track record in Digital Operations. As a content operations specialist for the online Online Support Content Development and Content Operations Services teams, you'll lead a host of projects and be responsible for task execution within the broad field of knowledge management. The role interacts with partners across the business and requires superb abilities to collaborate, build consensus, organize ideas, communicate them to partners, and deliver projects in a clear and harmonious manner. The job is located in Bangalore, India.

Key Qualifications

  • Experience in content projects with partners like engineers, writers, visual resources, localization, IT, and managers
  • Experience in manual data management, content analysis, identifying trends, providing feedback, and suggesting improvements
  • Superb interpersonal skills and a proven record working on projects clearly and in a well-documented manner
  • Knowledge of handling content and users in a CMS and an understanding of how an organization manages content
  • Highly skilled in administrative experience of Adobe Experience Manager
  • Experience writing requirements for content projects and tools Experience handling content in multiple languages
  • You need excellent verbal, written, and social skills
  • Be comfortable presenting to wide audiences, from writers to upper management
  • Ability to express ideas clearly, confidently, and diplomatically


Identify, develop, and manage projects related to our knowledge base content, including working on task-oriented details of administration Propose plans and gain agreement with product owners, kbase managers and others on the approach Create and maintain a schedule for all initiatives, gently nudging others to complete tasks by the agreed deadlines Regularly document and communicate project status to our stakeholders Document our content processes and tools as needed, or work with others to document Complete administrative tasks for projects with tight deadlines Ensure content processes are cost-effective and maximize shared and re-usable resources Delegate content work to others, such as content vendors and writers Own and coordinate the technical administration of our CMS, managing user provisioning localizations, system workflows, and coordinating closely with our tools and QA team to successfully test and launch new content features

Education & Experience

MBA with a minimum of 2 years in Digital Operations Or Bachelors Degree with a minimum of 5 years in Digital Operations. Experience working with Acrolinx and Adobe Experience Manager is a huge plus Knowledge of Apple products is a huge plus

Additional Requirements