GBI Support Engineer

Hyderabad, Telangana, India
Software and Services


Posted: 13 Nov 2018
Role Number: 200012047
Apple’s Information Systems & Technology has an immediate opening for an Engineer in Application Production Support (APS) Team to provide Application Production Support for Apple’s Enterprise Data warehouse. Apple's Enterprise Data warehouse landscape caters to a wide variety of real-time, near real-time and batch analytical solutions. These solutions are integral part of business functions like Sales, Operations, Finance, AppleCare, Marketing and Internet Services, enabling business drivers to make critical decisions. We leverage a diverse technology stacks such as Teradata, HANA, Vertica, Hadoop, Kafka, Spark, Cassandra and beyond. The APS team is responsible for day-to-day user support of applications, incident & problem management, system maintenance, system performance management, bug fixes, migration of fixes across environments, and coordination with various stakeholders for all production support activities. This is hands-on role responsible for day-to-day support operations including resolving incidents, problem tickets and performing periodic system maintenance to maintain system health. This position will also interface significantly with Helpdesk, System Engineers, Network Engineers and DBAs on a regular basis.

Key Qualifications

  • 5-8 years of overall experience in providing application production support for Enterprise Data warehouse applications
  • Strong verbal and written communication skills and ability to coordinate with technical and functional users
  • Should work independently and be able to resolve incidents and problem tickets with minimum supervision
  • Proactive, result-oriented and organized
  • Experience in two or more of the database technologies like Teradata, Oracle, Vertica, Cassandra, Hadoop and Druid Good programming experience in one or more of the programming languages like Java, Perl, Python, Scala
  • Experience in one or more ETL tools like Storm, Spark and BODS
  • Good hands-on experience in Unix, Linux, Shell scripting, SQL, Autosys and Splunk


* Able to perform support activities such as resolve incidents and problem tickets with minimum supervision * Able to perform root cause analysis and identify fix for assigned problem tickets * Able to perform periodic maintenance such as server recycle, back-up, clear logs to maintain system health * Able to automate of various manual tasks in day-to-day support * Able to perform system validations during cutover of key infrastructure upgrade activities

Education & Experience

B.E/B. Tech. degree or higher in a related field

Additional Requirements