GBI Application Support Engineer

Hyderabad, Telangana, India
Software and Services


Weekly Hours: 40
Role Number:200088259
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Would you like to work in a dynamic environment where your technical abilities will be challenged on a day-to-day basis? If so, Apple’s Information Systems & Technology has an immediate opening for an Engineer in Application Production Support (APS) Team to provide Application Production Support for Apple’s Enterprise Data warehouse. Apple's Enterprise Data warehouse landscape caters to a wide variety of real-time, near real-time and batch analytical solutions. These solutions are integral part of business functions like Sales, Operations, Finance, AppleCare, Marketing and Internet Services, enabling business drivers to make critical decisions. We use a diverse technology stacks such as Teradata, HANA, Vertica, Hadoop, Kafka, Spark, Cassandra and beyond. The APS team is responsible for day-to-day user support of applications, incident & problem management, system maintenance, system performance management, bug fixes, migration of fixes across environments, and coordination with various partners for all production support activities. This is a hands-on role that will support operations including resolving incidents, problem tickets and performing periodic system maintenance to maintain system health. This position will also interface significantly with Helpdesk, System Engineers, Network Engineers and DBAs on a periodic basis.

Key Qualifications

  • 2 to 5 years of overall experience in providing application production support for Enterprise Data warehouse applications
  • Strong verbal and written communication skills and ability to coordinate with technical and functional users
  • You will need to work independently and be able to resolve incidents and problem tickets
  • You are proactive, result-oriented and organized
  • Experience in two or more of the database technologies like Teradata, Oracle, Vertica, Cassandra, Hadoop and Druid
  • Good programming experience in one or more of the programming languages like Java, Perl, Python, Scala
  • Skills in one or more ETL tools like Storm, Spark and BODS
  • Good hands-on experience in Unix, Linux, Shell scripting, SQL, Autosys and Splunk


- Experience supporting activities such as resolving incidents and problem tickets with minimum supervision - Perform root cause analysis and identify fix for assigned problem tickets - Periodic maintenance such as server recycle, back-up, clear logs to manage system health - Automation of various manual tasks in day-to-day support - Perform system validations during cutover of key infrastructure upgrade activities - Mentor and coach new members of the team and help building a strong and cohesive engineering team

Education & Experience

Bachelor’s Degree or Equivalent with 6+ years of experience in application development

Additional Requirements