Technical Program Manager - SDS

Austin, Texas, United States
Software and Services

Summary

Posted:
Weekly Hours: 40
Role Number:200422082
Apple’s Strategic Data Solutions (SDS) team leads efforts to mitigate fraud, optimize business processes, and improve the customer journey through automation & analytics. Our team applies data science and machine learning to drive strategic impact across multiple lines of business at Apple. We are looking for an outstanding Technical Program Manager who is interested in working closely with AppleCare partner teams. Technical Program Managers deliver process and analytic solutions that have a strategic impact for Apple. They drive decision automation/machine learning projects that allow Apple to execute with greater speed, control, efficiency, and scale.  They help realize business opportunities and balance operational tradeoffs through analytics and data science.  Most importantly, they allow Apple to provide exceptional service to each and every one of its customers. SDS Technical Program Managers accomplish this by providing leadership across functional teams to conceptualize, build, and deliver automated decision analytics.  This requires continuous problem solving, rapid learning, and an innovative mindset.  It also requires discipline, patience, and self-awareness as they work with a variety of business and engineering teams.

Key Qualifications

  • A passion for data and analysis
  • Creativity to go beyond current processes and deliver the best approach to a problem
  • Inquisitiveness and a desire for continued self-improvement and development of new skills
  • Exceptional project and program management skills
  • Able to respond and adapt to the needs of a highly matrixed organization
  • Strong interpersonal skills with ability to connect and develop strong partnerships
  • Discipline to work autonomously and independently make key decisions on projects
  • Ability to tell meaningful stories with data
  • Must be highly autonomous and comfortable working in an ambiguous, continually-changing environment
  • Able to respond and adapt to the needs of a highly matrixed organization
  • Strong interpersonal skills with ability to connect and develop strong partnerships
  • Discipline to work autonomously and independently make key decisions on projects
  • Ability to tell meaningful stories with data

Description

•Identify new business opportunities and develop solutions that balance impact, cost, resourcing, timeline, success likelihood, and analytic risk •Work collaboratively with our team of data scientists, data analysts, and program managers •Plan and drive multi-functional projects with business partners •Translate business needs into initiatives with well-defined business requirements •Develop and prioritize analytic development projects •Manage business critical metrics •Lead regular communication with teammates, partners, and leadership and conducting periodic reviews with executive sponsors

Education & Experience

•Bachelors required. MBA/BS/MS in a technical field (statistics, engineering, computer science, economics, life sciences, or similar) preferred. •+2 Years Experience as a program/product manager, project manager, and/or data analyst.

Additional Requirements