SAP Service Management (SM) Functional Analyst
Hyderabad, Telangana, India
Software and Services
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you deeply accountable for your work? A passion for product ownership and track record will prove critical to success on our team. Be ready to make something great when here. Multifaceted, encouraging people and innovative, industry-defining technologies are the norm at Apple. Join Apple to help deliver the next amazing Apple product.
Apple's SAP Global Systems organization within IS&T has an opening for a Functional Analyst to participate in and drive initiatives supporting customer Service Management business areas. We are looking for a highly motivated, creative and hands-on individual to join our team. Want to be challenged to think creatively? Ready to be part of a team that makes a difference? Apple’s IS&T manages key business and technical infrastructure at Apple -- how online orders are placed, customer experience with technology in our retail stores, reseller sales and services, network capacity needs around the world and much more.. As SAP project lead, you will work closely with our business teams to understand their specific needs, recommend scalable solutions for meeting these needs and implement global solutions efficiently within pre-determined resources, budget and timeline. This is a tremendous opportunity for someone who has the skill to own and drive initiatives and a passion to work in a highly integrated global solution platform! . Join us in crafting solutions that do not yet exist!
Key Qualifications
- 5+ years of SAP configuration experience in the service management functional/project lead role (service notifications, service contracts, quotes, order generation and processing, pricing, contract management).
- Experience in core Hi-tech industry SM business processes areas such as warranty claims management, service repair models and service contract management.
- Experience in SAP SM-SD and SD-FI business process integration.
- Knowledge and experience of SAP S/4 HANA architecture including core functionalities and migration.
- Ability to work effectively in ambiguity across business and IT teams.
- Knowledge of one or more of the following is required:
- ABAP/4 development code reading and debugging
- SAP applications’ data dictionary and table design
- SAP technologies such as Business Rules framework, Enterprise Portal, iOS, UI5, Fiori, Webdynpro
- Strong verbal and written communication skills working on multiple projects simultaneously with minimal supervision.
Description
At Apple, not only our products enrich our customers lives, we are also passionate about developing applications which enrich service experience for our customers.
AS A PROJECT LEAD, YOU WILL :
- Work with business users to analyze and translate complex multi-functional requirements into system design and technical specifications
- Develop functional and technical specification which includes SAP standard configuration as well as enhancement framework utilization such as user exits, iDocs, BAPIs and BADIs.
- Set up SAP Data Models, data dictionary and table design in respective functional areas
- Develop wireframes and layouts for user interfaces (UI)
- Implement interfaces across various IS&T and partner systems - using various technologies frameworks like RFC, Webservices, PI, EAI, Geneva and SoA.
- Engineer system interface agreements (SIA) that govern integration rules between SAP and other systems
- Prepare technical project cutover plan highlighting cross-system object dependencies.
- Incorporate performance engineering concepts to optimize response time, throughput and scale with peak volume tests.
- Lead integration test across IS&T and partners systems to deliver a robust solution.
- Engineer proactive systems monitoring and alert solutions for seamless business operations. - Build knowledge of emerging areas in AI/ML such as SAP S/4 HANA and SAP Data Intelligence. - Assess new technologies to meet future strategic needs through proof of concept prototyping.
Education & Experience
Bachelors Degree in Computer Science, Management Information Systems or equivalent. Project Management degree or certification is a plus.