Project Manager - AppleCare Strategic Systems
Sunnyvale, California, United States
Software and Services
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Do you have a consistent track record of delivering programs with complexity and scale while meeting business objectives? Are you results driven with the ability to grasp technical concepts quickly and adapt to change while being an effective liaison between business groups? If so, please continue reading. As a program manager, you have the right balance of program management, and technical knowledge to efficiently deliver sophisticated cross-functional programs in Apples complex environment. You will handle risk, expectations, and outcomes throughout the entire program roadmap. Your sense of urgency without compromising the customer experience is outstanding and you can demonstrate experience where you were able to think creatively, be responsive to business needs, results, and company standards. You think as a technical developer, a material subject authority, and a teacher.
Key Qualifications
- 5+ years of handling and delivering software projects
- Experience with large-scale web services and the challenges associated with scaling-up a service
- Positive relationship and facilitation skills both within diverse engineering teams and cross functional organizations
- Strong communication and presentation skills, written and verbal, to all levels of an organization
- Ability to deliver succinct and accurate executive summaries of complicated situations, driving what matters most to customers
- Able to be very detailed while keeping an eye on the big picture
- You thrive working independently and as part of a team
- You’re highly motivated and have a strong drive for results
- Willingness and ability to travel internationally
Description
- Define and complete projects in alignment with both tactical and strategic business goals.
- Set direction and roadmap for interpersonal tools.
- Conceptualize and pitch innovative ideas for redefining support solutions.
- Rapidly learn and understand core systems to effectively define requirements.
- Lead and collaborate within programs that involve multiple groups.
- Use data and analytical skills to identify problems and advise decision-making.
- Work with cross-functional teams to develop strategic product and feature roadmaps.
- Identify, evaluate, and drive activities, clearly communicating risks, priorities, and schedules to both cross-functional teams and management.
- Drive product vision and progress reviews with senior executive partners.
- Act as an internal evangelist, building consensus among executives and cross-functional teams.
- Effectively communicate and present project and program plans and statuses to both teams and executives.
- Continuously seek opportunities to improve how programs are run and implemented.
- Represent and advocate for customer needs, ensuring the highest quality customer experience.
- Maintain close communication with the engineering team to ensure alignment on product vision, delivery objectives, and priorities.
Education & Experience
B.S. in science, engineering, or equivalent experience required
MBA preferred