Project Manager - Apple Store Online User Acceptance Testing (UAT)
Shanghai, Shanghai, China
Corporate Functions
The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries! Here on the Apple Store Online team (ASO), we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a UAT Project Manager to help us do extraordinary things.
Our User Acceptance Testing (UAT) Project Management team ensures that our Online offerings work as designed, and deliver the magical experiences that we intend. This team understands our systems deeply, creates a test plan to evaluate our new offerings, and provides final quality signoff before they go live.
As a UAT Project Manager, you will direct and drive medium to large-sized, global cross-functional UAT and have a direct impact on one of the world’s largest e-commerce sites. Inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We believe this role will place you in a highly-energized environment with some of the most hardworking, creative individuals in the industry. You will be inspired to share and continue building on your years of experience while providing extraordinary support to an amazing team!
Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Key Qualifications
- 3+ years of relevant UAT and full fledge Project Management experience.
- 5+ years of keen technical ability, capable of quickly understanding complex integrated systems.
- Possess a thorough understanding of the Project Lifecycle.
- Excel at troubleshooting, quickly identifying, articulating and handling UAT risk.
- Agile to fully comprehend current issues, and see around corners to understand downstream impacts.
- Can establish relationships with multi-functional partners and viewed as a trusted advisor and partner.
- Be able to interact proficiently with a wide range of technical and business teams.
- Can combine critical thinking with hands-on execution.
- Demonstrated experience of good facilitation, negotiation, and conflict resolution skills.
- Detail oriented, quality-focused with analytical and problem solving skills.
- Excellent written and verbal communications to clearly organize, inform and partnering.
- Exhibit a genuine passion for innovation shown through creative strategies and continuous process improvement.
- Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn, and demonstrates Apple’s values of inclusion and diversity in daily activities.
- E-commerce or Contact Centre experience desired.
- PMP, Automation and SAP experience is a plus.
Description
You are responsible for project managing simultaneous medium-to-large multi-functional UAT projects worldwide, and delivering them in line with major release events. You will develop deep subject matter expertise of E2E customer journeys, business processes, and impacted systems, and have the ability to innovate creative solutions. You will dynamically develop and drive comprehensive cross-functional UAT strategies. You lead and collaborate with multiple UAT partner teams to connect the dots and stitch across them to drive success.
You develop and sustain strong and trusted relationships with all cross-functional partners. You will manage, plan, and organize activities and tasks throughout UAT planning and execution. You lead, take forward thinking action, and provide goal-oriented direction in the face of ambiguity. You will keep the extended team informed, and ensure accountability to the resolution of key issues. You lead test resources required for successful execution of projects and provide input to and craft the UAT management processes in-line with industry best practices.
You contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn and demonstrate Apple’s values of inclusion and diversity in daily activities.
Education & Experience
Bachelor or above degrees